Caitlin Potts
Shamley Green,UK
Summary
First-class graduate from the University of Manchester with a strong commitment to sustainability and impactful work. Demonstrates high motivation, attention to detail, and proficiency in communication, organisation, and problem-solving. Experienced in independent and team-based projects, with solid skills in research, report writing, and time management. Actively seeking full-time employment to gain practical experience and contribute positively to organisational goals.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Supervisor
Shamley Green Country Stores
Surrey, UK
01.2019 - 07.2024
- Responsible for overseeing daily store operations, supporting team performance, and ensuring excellent customer service.
- Key duties include cashier, handling customer queries and complaints, maintaining stock levels, opening and closing the store, and ensuring compliance with health and safety standards.
- Played a key role in training new employees, delegating tasks effectively, and maintaining a smooth and efficient retail environment.
Internship
Purdie Pascoe
London
09.2021 - 06.2022
- Completed a structured internship supporting the marketing and research teams in a fast-paced healthcare communications environment.
- Responsibilities included transcribing medical interviews and focus groups with attention to accuracy and confidentiality, as well as working extensively with Excel to organise data, create reports, and assist with tracking campaign performance.
- Gained valuable experience in handling sensitive information, meeting tight deadlines, and contributing to data-driven marketing strategies within the medical sector.
Education
Bachelor's Degree - Environmental Science
University of Manchester
Manchester 09.2022 - 07.2025
A level - Psychology, Biology, English Literature and Language, Environmental Science
Godalming College
Godalming, Surrey 01.2019 - 01.2021
Skills
Excel and Word
Python and RStudio
Report writing
Customer service excellence
Communication skills
Data analysis
Volunteer Experience
- Parklife Festival, Festival Steward, Manchester, UK, 2023-06, 2024-06, Assisted with crowd control, entry checks, and providing information to festivalgoers to ensure a safe and enjoyable environment., Collaborated with event staff and emergency services to support smooth festival operations., Demonstrated strong communication skills and the ability to stay calm under pressure in a fast-paced setting.
- Oxfam, Retail Volunteer, Surrey, UK, 2020-02, 2021, Supported daily operations in a busy charity shop, including sorting donations, managing stock, and serving customers., Helped raise funds for Oxfam’s global poverty relief efforts by maintaining high standards of customer service and merchandising., Gained valuable experience in teamwork, retail operations, and charitable work.
Timeline
Bachelor's Degree - Environmental Science
University of Manchester
09.2022 - 07.2025
Internship
Purdie Pascoe
09.2021 - 06.2022
Supervisor
Shamley Green Country Stores
01.2019 - 07.2024
A level - Psychology, Biology, English Literature and Language, Environmental Science
Godalming College
01.2019 - 01.2021
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