Caitlin Palmer

• Assessed and evaluated current standards of care by conducting medication, care log and documentation audits, identifying and actioning areas for improvement.
• Spearheaded initiatives to encourage service user involvement and integration into local community.
• Maintained detailed understanding of new policies and procedures to demonstrate best practice in all patient interactions.
• Routinely completing Mar sheets to enable care workers to safely administer medication and to asses the service user to what level they require.
• Built meaningful rapport with service users and their families to enhance delivery of personalised tailored care.
• Reviewed and modified emergency procedures to comply with guidelines and health standards.
• Recommended exercise, diet and stress management to develop healthy lifestyle changes, this is completed by liaising with different care professionals.
• Transferred complex cases to specialists maintain service quality.
• Supported remote assessment of callers to urgent and emergency services through telephone triage system.
• Promoted health by educating patients using non-judgemental approach.
• Notified patients regarding costs of treatment or therapy.
• Helped to reduce strain on urgent care services by referring repeat medication requests to pharmacies.
• Maintained highest standards of care for our service users in line with CQC quality guidelines by motivating, training and empowering the team and ensuring the frontline staff feel supported and ensuring a positive working environment
• Supervised care workers and the seniors to ensure the carers provide exceptional person centred care to the service users.
• Assessed incident reports and discussed issues with manager for better outcomes.
• Pursued professional development by attending regular training in health and safety, Mental Capacity Act (MCA) and Deprivation of Liberty Safeguards (DOLS).
• Formulated, updated and delivered high quality, person-centred care plans in collaboration with service users, families and team of healthcare professionals.
• Identified and addressed knowledge and skills gaps in care team by arranging training opportunities in areas including moving and handling, personal care, and stoma and cathater training.
• Identified hazards and provided preventative measures to guarantee safety.
• Employed outstanding leadership qualities to successfully manage a diverse team.
• Assessed and evaluated current standards of care by conducting

audits, identifying and actioning areas for improvement.

• Informed patients regarding insurance options and financial assistance programs to promote health care services in community.

• Worked in close partnership with families, friends and carers to improve care plan effectiveness.
• Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
• Documented accurate and updated caseload records and reports to streamline process.
• Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
• Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
• Monitored patient symptoms and progress to boost health outcomes.
• Met needs of clients with learning difficulties and handled challenging behaviours.
• Updated first aid training to protect client welfare.
• Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability.
• Actively contributed to personalised support planning, presenting new opportunities to achieve maximum choice and control in service users' lives.
• Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
• Prepared tasty and healthy meals to meet dietary requirements.
• Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
• Collaborated with clients to clean house and prepare meals with person-centred care approach.
• Monitored physical and emotional wellbeing of individuals, reporting changes to care managers.
• Built meaningful rapport with service users with range of conditions.
• Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
• Offered palliative care to patients with serious and terminal illnesses.
• Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
• Addressed customer complaints and resolved issues.
• Planned and coordinated events and activities, maintaining seamless and efficient workflow.
• Answered phone calls and responded to emails from clients.
• Trained and assigned tasks to team members.

• Adhered to safeguarding principles to protect service users from risk.
• Maintained accurate, up-to-date and confidential files in line with reporting standards.
• Responded calmly to manage crises and emergency situations.
• Advocated on behalf of service users to protect their best interests.

• Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
• Provided personalised care and support to vulnerable individuals, helping them retain maximum independence.
• Escorted residents to and from social and leisure activities for improved physical and mental wellbeing.
• Supported service user engagement in socialisation activities, promoting independence and positive wellbeing.
• Built caring, supportive relationships with residents, enhancing daily life through personalised care.
• Safely and securely transported patients using hoists and wheelchairs.
• Provided compassionate personal care for elderly patients, offering support with washing, dressing and toileting.
• Worked closely with nurses to maintain optimum levels of communication.
• Assisted in all aspects of personal care, retaining comfort and dignity.
• Accompanied client to medical or dental appointments, grocery and errands.
• Maintained confidentiality and compliance standards for optimised patient care.
• Monitored client health conditions and reported immediate issues to manager.
• Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
• Promoted positive physical and emotional wellbeing through empathetic care and compassionate assistance.