Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Caitlin Murray

Derry City,Derry City and Strabane

Summary

Dedicated and reliable professional with a strong foundation in time management and attention to detail. Demonstrates excellence in cash handling, transaction accuracy, and customer service, supported by exceptional mathematics and numerical skills. Proven ability to work efficiently under pressure while remaining friendly and approachable. Skilled in building positive relationships with colleagues to foster a supportive working environment.

Knowledgeable about customer service and retail operations. Strong communication, teamwork, and problem-solving skills. Ready to use and develop customer interaction, sales techniques, and inventory management skills in an accountancy role.

Driven individual with natural aptitude for customer service and sales. Skilled in communication and problem-solving, ensuring smooth and productive store operations. Capable of creating positive shopping experience and contributing to store success.

Overview

3
3
years of professional experience
1
1
Certification

Work history

Store associate

Homesense
Derry, Derry City and Strabane
10.2025 - Current
  • Managed till operations effectively, reducing checkout time for customers and handling cash responsibly in line with store policy
  • Assisted in promotional events, driving increased footfall in store.
  • Collaborated with team members for improved work efficiency and productivity.
  • Maintained clean, organised store environment for enhanced shopping experience.
  • Worked early mornings and late nights, including lots of overtime, during busy seasonal periods, while maintaining a high standard of customer service
  • Followed company policies strictly to promote a safe shopping environment.
  • Managed my time efficiently, always showing up to work on time and never missing any shifts
  • Rewarded with employee of the month in December 2025, my third month with the company, which shows that I made a great first impression and met the expectations I was presented with when starting this job
  • Always arrive to work organised and ready for the day ahead

Shop assistant

Eurospar
Derry, Derry City and Strabane
07.2024 - 10.2025
  • Greeted every customer warmly, promoting friendly atmosphere.
  • Conducted price checks at request of customers for clear communication on cost.
  • Improved product visibility with strategic shelf arrangements.
  • Collaborated effectively with team members during busy periods.
  • Completed restocking swiftly post delivery arrival to ensure immediate product availability.
  • Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
  • Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
  • Handled cash and card payments with accuracy.
  • Managed self check out area alone and professionally during busy periods.
  • Successfully managed this job alongside a second job at Jaspers Takeaway, demonstrating my level of commitment to hard work, strong organisational skills, reliability and ability to work under pressure

Fast food worker

Jaspers Takeaway
Strabane, Derry City and Strabane
10.2022 - 09.2025
  • Cleaned serving and ordering area regularly, this provided a pleasant atmosphere for customers.
  • Followed health and safety regulations strictly, which enhanced workplace environment.
  • Enhanced customer loyalty with friendly and quick service.
  • Greeted every customer warmly on arrival leading to positive first impressions.
  • Prepared food orders accurately to ensure customer satisfaction.
  • Coordinated with team members for efficient workflow during peak hours.
  • Offered timely assistance to colleagues when needed, creating a strong team spirit and positive work environment.
  • Handled high-pressure situations calmly, resulted in minimal complaints.
  • Managed cash register, maintained accuracy in all transactions.
  • Bagged up and counted tills at the end of each shift with accuracy.
  • Set up cash drawers, ensuring correct change was available for smooth running of shift.
  • Cleaned and repaired ice cream and milkshake machine to improve customer satisfaction and encourage sales.
  • Took cash and card payment at tills, providing correct change and receipts when requested.
  • Took orders over the phone with no complaints and always followed up with any issues in a professional manner
  • Took card payments over the phone and always provided customers with receipts.
  • Prepared ingredients before busy period based on expected customer levels.

Education

GCSEs - Mathematics

Thornhill College
Derry
09.2022 - 08.2023

GCSEs - Further Mathematics

Thornhill College
Derry
09.2023 - 08.2024

GCSEs - English Language

Thornhill College
Derry
09.2022 - 08.2024

GCSEs - English Literature

Thornhill College
Derry
09.2022 - 08.2024

GCSEs - Double Award Science

Thornhill College
Derry
09.2022 - 08.2024

GCSEs - Religious Studies

Thornhill College
Derry
09.2022 - 08.2024

GCSEs - Geography

Thornhill College
Derry
09.2022 - 08.2024

GCSEs - Business Studies

Thornhill College
Derry
09.2022 - 08.2024

GCSEs - Irish

Thornhill College
Derry
09.2022 - 08.2024

A-Levels - Mathematics

Thornhill College
Derry
09.2024 -

A-Levels - Religious Studies

Thornhill College
Derry
09.2024 -

A-Levels - Business Studies

Thornhill College
Derry
09.2024 -

Skills

  • Time management excellence
  • Strong attention to detail
  • Cash handling and transaction accuracy
  • Excellent customer service
  • Excellent mathematics and numerical skills
  • Work efficiently under pressure
  • Reliable and dedicated worker
  • Great Initiative
  • Efficient multitasker
  • Effective at keeping records of sales and transactions
  • Great experience with using technology
  • Friendly and approachable
  • Build positive relationships with employees and ensure a positive working environment

Affiliations

  • I have been playing GAA with my local club since I was six years old, which has helped me to develop strong teamwork and commitment skills. Additionally, I volunteer regularly at my local youth club, helping with summerschemes and community events, demonstrating my dedication to community involvement and leadership.

Accomplishments

I have received employee of the month in my current job at HomeSense, showing my dedication and strong work ethic, and ability to meet expectations. Additionally, I have completed an online accountancy course with Alison, demonstrating my enthusiasm for developing skills relevant to my career goals.

Certification

I hold a level two certification in food hygiene and a level two OCN qualification in Youth Work, reflecting my commitment to safety and community service. I hold a full driving licence, which enables me to travel independently and reliably for work related commitments.

References

References available upon request.

Timeline

Store associate

Homesense
10.2025 - Current

A-Levels - Mathematics

Thornhill College
09.2024 -

A-Levels - Religious Studies

Thornhill College
09.2024 -

A-Levels - Business Studies

Thornhill College
09.2024 -

Shop assistant

Eurospar
07.2024 - 10.2025

GCSEs - Further Mathematics

Thornhill College
09.2023 - 08.2024

Fast food worker

Jaspers Takeaway
10.2022 - 09.2025

GCSEs - Mathematics

Thornhill College
09.2022 - 08.2023

GCSEs - English Language

Thornhill College
09.2022 - 08.2024

GCSEs - English Literature

Thornhill College
09.2022 - 08.2024

GCSEs - Double Award Science

Thornhill College
09.2022 - 08.2024

GCSEs - Religious Studies

Thornhill College
09.2022 - 08.2024

GCSEs - Geography

Thornhill College
09.2022 - 08.2024

GCSEs - Business Studies

Thornhill College
09.2022 - 08.2024

GCSEs - Irish

Thornhill College
09.2022 - 08.2024
Caitlin Murray