Caitlin Mole
Tipton,West Midlands
Summary
Customer-oriented Store Manager offering over 8 years of experience in retail operations, sales and service team leadership and profitability strategies. Organised and adept at prioritising daily tasks and following through to achieve performance and productivity goals. Highly-qualified with expertise in store opening and closing procedures, money handling and merchandising. Able to manage all tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs. Reliable, dedicated and friendly willing to give anything 100%.
Overview
8
8
years of professional experience
35
35
years of post-secondary education
Work history
Store manager maternity cover
Jayley Collection
Dudley, West Midlands
2023.02 - Current
- Completed opening and closing procedures each day.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Kept awareness of competitor activity and developed ideas to promote store.
- Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
- Maximised profitability through efficient budgeting and identified opportunities for growth.
- Understood what drives overall business success and prioritised and delivered quality results.
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Set SMART goals for store team, developing staff abilities and increasing sales performance.
Store supervisor
Jayley Collection
Dudley, West Midlands
2022.04 - 2023.02
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Maintained spotless and tidy working areas to create risk-free and productive environments.
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Dealt with customer complaints and rectified product and service issues.
- Managed staff rotas, planning workloads effectively and strategically.
Store supervisor
West Bromwich Albion FC
West Bromwich, West Midlands
2019.12 - 2021.08
- Handled escalated customer concerns to build retention.
- Produced in-store videos and content to support company marketing campaigns.
- Resolved complaints to achieve full customer satisfaction.
- Redesigned store layouts to improve customer flow, maximising footfall opportunities.
- Adapted product range and merchandising based on market trends.
- Handled staff payroll and holiday requests to support stable store coverage.
- Performed risk assessments and security checks to comply with health and safety legislation.
Sales assistant
West Bromwich Albion FC
West Bromwich, West Midlands
2015.10 - 2019.12
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Education
GCSEs - Mathematics
Sandwell Acadmey
West Midlands 2010.09 - 2015.07
GCSEs - English Language
Sandwell Acadmey
West Midlands 2010.09 - 2015.07
GCSEs - Physical Education
Sandwell Academy
West Bromwich 2010.09 - 2015.07
GCSEs - Performing Arts
Sandwell Academy
West Bromwich 2010.09 - 2015.07
GCSEs - ICT
Sandwell Acadmey
West Bromwich 2010.09 - 2015.07
GCSEs - Science
Sandwell Acadmey
West Bromwich 2010.09 - 2015.07
GCSEs - History
Sandwell Academy
West BromwichA-Levels - ICT
Sandwell Academy
West Bromwich 2015.09 - 2017.06
A-Levels - Performing Arts
Sandwell Academy
West Bromwich 2015.09 - 2017.06
A-Levels - Physical Education
Sandwell Academy
West Bromwich 2015.09 - 2017.06
Certificate of Higher Education - Health Studies
University of Wolverhampton
Wolverhampton 2021.09 - 2022.05
Skills
- Merchandise planning
- Flexible schedule
- Customer service
- Outstanding communication skills
- Visual merchandising strategising
- Excellent timekeeping
- Money handling
- Outstanding customer service
Timeline
Store manager maternity cover
Jayley Collection
2023.02 - Current
Store supervisor
Jayley Collection
2022.04 - 2023.02
Certificate of Higher Education - Health Studies
University of Wolverhampton
2021.09 - 2022.05
Store supervisor
West Bromwich Albion FC
2019.12 - 2021.08
Sales assistant
West Bromwich Albion FC
2015.10 - 2019.12
A-Levels - ICT
Sandwell Academy
2015.09 - 2017.06
A-Levels - Performing Arts
Sandwell Academy
2015.09 - 2017.06
A-Levels - Physical Education
Sandwell Academy
2015.09 - 2017.06
GCSEs - Mathematics
Sandwell Acadmey
2010.09 - 2015.07
GCSEs - English Language
Sandwell Acadmey
2010.09 - 2015.07
GCSEs - Physical Education
Sandwell Academy
2010.09 - 2015.07
GCSEs - Performing Arts
Sandwell Academy
2010.09 - 2015.07
GCSEs - ICT
Sandwell Acadmey
2010.09 - 2015.07
GCSEs - Science
Sandwell Acadmey
2010.09 - 2015.07
GCSEs - History
Sandwell Academy