Caitlin McGuinness
CLYDEBANK,West Dunbartonshire
Summary
Reliable support professional with strong communication, teamwork and flexibility. Adapts approach to individual needs, supports activities of daily living and maintains confidentiality. Committed to calm, practical support that helps people feel safe, valued and included.
Overview
9
9
years of professional experience
Work History
Support Worker
Key Community Lifestyles
CLYDEBANK
12.2019 - Current
- Provide practical and emotional support to adults with learning disabilities and individual support needs.
- Assisted individuals with daily routines, personal care, and practical tasks.
- Promoted independence, confidence, inclusion, and choice for service users in daily activities.
- Supported service users to access community facilities and participate in social and recreational activities.
- Adapted communication and support approaches to meet individual abilities and preferences.
- Built positive, respectful and professional relationships with service users.
- Promoted dignity, equality, safeguarding and individual rights.
- Identified and documented concerns regarding safety and wellbeing of service users, addressing changes in behaviour effectively.
- Collaborated with colleagues and relevant professionals to ensure consistent and high-quality support for service users.
- Followed support plans and relevant workplace policies and procedures.
HOME HELP
West Dunbartonshire Council
CLYDEBANK
04.2023 - 05.2025
- Provided practical care and support to individuals living in their own homes and within the community.
- Assisted service users with personal care, including washing, dressing, toileting, and maintaining personal hygiene to enhance comfort and dignity.
- Supported individuals with daily routines while encouraging independence, choice and control over their care.
- Assisted with meal preparation and encouraged appropriate nutrition and hydration.
- Enabled individuals to navigate environments safely, promoting independence and participation in daily activities for improved safety and wellbeing.
- Provided social interaction and emotional support to enhance wellbeing and reduce feelings of loneliness and social isolation.
- Observed and reported changes in service users’ physical health, emotional wellbeing or support needs.
- Followed individual care plans and maintained appropriate care records.
- Respected service users’ privacy, dignity, confidentiality and individual preferences.
- Worked flexibly as a bank worker, adapting to different environments and the needs of individual service users.
Healthcare Support Worker
NHS BANK
GLASGOW
11.2019 - 07.2020
- Supported the maternity team during the COVID-19 pandemic, contributing to the day-to-day running of the hospital department.
- Assisted healthcare professionals with appropriate non-clinical duties and general patient support.
- Helped maintain a clean, safe and organised environment for patients, visitors and staff.
- Provided reassurance and practical assistance to patients, helping them feel comfortable and supported during their hospital stay.
- Followed infection prevention and control procedures and relevant COVID-19 safety guidance.
- Maintained patient privacy, dignity and confidentiality at all times.
- Communicated professionally with colleagues and escalated concerns to appropriate staff when necessary.
- Followed NHS policies, procedures and health and safety requirements.
- Worked as part of a wider healthcare team in a busy and demanding hospital environment.
- Demonstrated flexibility, reliability and a willingness to support colleagues where needed
Care Assistant
HC One
BEARSDEN
07.2017 - 12.2019
- Provided compassionate care and support to elderly residents with varying levels of independence and care needs.
- Assisted residents with personal hygiene, washing, dressing, toileting and other daily living activities.
- Facilitated meals and drinks for residents, ensuring nutritional needs and hydration were met.
- Encouraged residents to retain their independence and participate in activities wherever possible.
- Offered companionship, emotional reassurance and social interaction.
- Assisted with mobility and daily routines, helping maintain residents’ comfort and safety.
- Monitored residents’ wellbeing and communicated concerns or changes in their condition to senior staff promptly.
- Followed individual care plans and workplace procedures.
- Maintained accurate care documentation and respected confidentiality.
- Collaborated with colleagues to deliver consistent, safe, and high-quality care.
- Treated residents with patience, compassion, dignity and respect, recognising each person’s individual needs and preferences.
Education
ST PETER THE APOSTLE HIGH SCHOOL.
Skills
- Personal care support
- Daily living support
- Activities of Daily Living
- Meal preparation and planning
- Mobility assistance
- Disability assistance
- Disability support
- Care coordination
- Care planning
- Health compliance
- Safeguarding policies
- Infection control
- Incident reporting
- Risk assessment and management
- Medical confidentiality
- Diversity respect
- Behavioural support
- Relationship building
- Disability support
- Behavioural support
Timeline
HOME HELP
West Dunbartonshire Council
04.2023 - 05.2025
Support Worker
Key Community Lifestyles
12.2019 - Current
Healthcare Support Worker
NHS BANK
11.2019 - 07.2020
Care Assistant
HC One
07.2017 - 12.2019
ST PETER THE APOSTLE HIGH SCHOOL.