Caitlin McAuley
Calne,Wiltshire
Summary
An experienced Wealth Management Administrator with a strong background in operational support and team coordination within a fast-paced wealth management company. Recognised for strong
organisational abilities, attention to detail, and the ability to mentor colleagues while ensuring compliance with industry and company procedures.
Currently studying CF1 to obtain my Level 3 Certificate in Regulated Financial Services Operations.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Financial Services Administrator
Peter Harding Wealth Management
Corsham
2024.03 - 2026.05
- Handle customer queries through face-to-face contact, over the phone and through emails.
- Manage client records to ensure they always reflect current details.
- Process business submissions for plan transfers, annuity purchases, existing plan top ups, as well as new individual plans and trust.
- Adjust funds based on client requirements, and facilitate withdrawals for different plan categories.
- Prepare documents for meeting, for both new or ongoing clients.
- Maintained compliance with industry regulations and standards, upholding company integrity.
- Mentored staff to enable professional development and progression.
- Allocated responsibilities, and facilitated communication with advisors as team Point of Contact.
- Evaluated quality of staff work and performance against objectives to assess need for improvements.
Sales Executive
Moreham Wood
Swindon
2023.07 - 2024.03
- Drive sales of home furnishings and insurance through inbound and outbound channels.
- Engage with prospective and existing clients to drive sales and foster customer relationships through consultative sales techniques, aiming to achieve individual sales goals.
- Oversee recruitment efforts, including CV review, candidate communication, and addressing queries.
- Participated in continuous product development training to maximise sales potential.
- Tailored communication and sales approaches to match diverse client needs and preferences.
- Closed large sales to exceed quota and align with company target.
Sales Advisor
Procook
Cirencester
2022.09 - 2023.07
- Ensure that exceptional customer service, operational efficiency, and sales targets are met.
- Adapted sales techniques to align and identify with customer needs through effective questioning, and recommended appropriate products.
- Manage store operations independently and collaboratively as a key holder.
- Consistently achieved or surpassed sales targets.
- Assisted in visual merchandising, ensuring displays were attractive and compliant with brand standards.
Internship
NFU Mutual
Cirencester
2022.04 - 2022.07
- Develop mailing lists for potential clients, and upsell to existing customers.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Revise and optimise current customer databases for improved accessibility.
- Shadowed daily activities of office staff to gain understanding of scope of work.
- Organised and archived documents, enhancing document retrieval systems and operational productivity.
- Completed routine record audits to remove outdated files.
Education
BSc (Hons) - Applied Equine Science and Business
Royal Agricultural University
Cirencester, GLS 2020.09 - 2023.05
A-Levels -
Newcastle Sixth Form College
Newcastle upon Tyne 2017.09 - 2019.05
GCSEs -
Astley Community High School
Seaton Delaval, Northumberland 2014.09 - 2017.06
Skills
- Data management
- Customer relationship management
- GDPR compliance
- Effective communication
- Mentoring staff
- Professional phone and email etiquette
- First Aid certification
- Critical-thinking
- Responsive listening
- Salesforce experience
- Resourcefulness
Timeline
Financial Services Administrator
Peter Harding Wealth Management
2024.03 - 2026.05
Sales Executive
Moreham Wood
2023.07 - 2024.03
Sales Advisor
Procook
2022.09 - 2023.07
Internship
NFU Mutual
2022.04 - 2022.07
BSc (Hons) - Applied Equine Science and Business
Royal Agricultural University
2020.09 - 2023.05
A-Levels -
Newcastle Sixth Form College
2017.09 - 2019.05
GCSEs -
Astley Community High School
2014.09 - 2017.06