
Dedicated professional with expertise in crisis management, skilled at assessing, responding to, and de-escalating crisis situations. Demonstrates emotional resilience and effective stress management, employing a trauma-informed perspective and empathetic approach. Proficient in assessing service users' needs and strengths to develop person-centred care plans, while efficiently managing case loads and maintaining up-to-date records. Committed to enhancing service delivery through a compassionate and strategic approach.