Summary
Overview
Work History
Education
Skills
Timeline
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Caitlin martin

Greenwich,South East London

Summary

Approachable, conscientious individual with history of delivering exceptional customer service. Remains calm and collected in busy environments, following orders and communicating with teams. Demonstrates strong attention to detail and fast-paced learning.

Overview

4
4
years of professional experience
2
2
years of post-secondary education

Work History

Team Leader

Yolk
London Bridge, City of London
11.2022 - Current


  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
  • Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.

Retail Shop Assistant

FatFace
Maidstone, Kent
10.2019 - 09.2021
  • Processed store deliveries, distributing products to storage areas and shop floors.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Built lasting relationships with clients through customer service interactions.
  • Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.

Education

Bachelor of Arts - Tv and Film Prodcution

University of Greenwich
London
09.2021 -

Level 3 Diploma - Media Production

Mid Kent College
Maidstone
09.2019 - 06.2021

Skills

  • Strong communication
  • Safe food handling practices
  • Customer service oriented
  • Outgoing and enthusiastic

Timeline

Team Leader

Yolk
11.2022 - Current

Bachelor of Arts - Tv and Film Prodcution

University of Greenwich
09.2021 -

Retail Shop Assistant

FatFace
10.2019 - 09.2021

Level 3 Diploma - Media Production

Mid Kent College
09.2019 - 06.2021

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Caitlin martin