Summary
Overview
Work history
Education
Skills
Timeline
Generic

Caitlin Louise Davies

Jersey Marine,Neath Port Talbot

Summary

I am a hardworking and conscientious individual seeking valuable real-world experience in the manufacturing industry. Known for being dependable, reliable, and detail-orientated, I take pride in delivering high standards of work with a strong focus on accuracy and professionalism. I work well both in dependently and as part of a team, demonstrating initiative, self-motivation, and a dedicated work ethic.

With a high level of numeracy and attention to detail, I consistently ensure tasks are completed accurately and on time, even in fast-paced or high-pressure environments. I am committed to learning and growing within a professional setting and welcome the opportunity to contribute to an organisation that values teamwork, integrity, and continuous improvement.

Overview

2
2
years of professional experience
5
5
years of post-secondary education

Work history

Swimming Instructor / Aqua Splash Attendant

Celtic Leisure
Port Talbot
01.2025 - 07.2025
  • Maintained strong awareness of health and safety protocols, applying risk assessment skills to ensure a safe and structured learning environment.
  • Enforced rules and policies with consistency, supporting both student safety and organisational compliance.
  • Planned and delivered swimming sessions in an organised manner, demonstrating strong time management and lesson planning skills.
  • Communicated effectively with parents and guardians, providing timely updates on student progress via verbal discussions and electronic correspondence.
  • Participated in regular team meetings and in-service training, showing a proactive attitude toward professional development and teamwork.
  • Maintained accurate records of student performance, attendance, and incident reports, ensuring clear documentation and accountability.
  • Supervised aquatic facilities, coordinating use of shared spaces and ensuring adherence to usage guidelines.
  • Responded to incidents calmly and professionally, administering basic first aid and escalating issues when necessary.
  • Demonstrated leadership in group settings by guiding participants through structured activities while maintaining focus on safety and learning outcomes.
  • Promoted a positive and inclusive environment by supporting students of all ages and ability levels with empathy and patience.

Customer Service Assistant

Genquip Ltd
Port Talbot
06.2024 - 12.2025
  • Processed customer orders efficiently via email, ensuring accuracy and compliance with internal procedures.
  • Responded promptly and professionally to customer enquiries and requests through email, phone, and in person, ensuring timely and effective communication.
  • Resolved customer queries independently and escalated complex issues to the appropriate departments to guarantee accurate resolution.
  • Worked to strict deadlines and performance targets to ensure all customer orders were processed correctly, and delivered on time.
  • Provided a professional first point of contact by greeting and checking in customers for scheduled meetings.
  • Maintained up-to-date product and order information using internal systems to support smooth order processing and customer service.
  • Handled and escalated customer calls with professionalism, identifying needs, and directing them to the relevant teams.
  • Delivered exceptional customer service in a fast-paced, customer-focused environment.
  • Gathered and compiled accurate data to create detailed reports for director-level meetings and internal decision-making.
  • Receipted incoming stock and accurately updated inventory records to ensure reliable stock management.
  • Tracked shipments and coordinated timely deliveries, proactively addressing and resolving any delivery issues.
  • Liaised effectively with suppliers, couriers, and internal teams to coordinate logistics operations.
  • Arranged engineer callouts for welfare unit breakdowns, and managed repair schedules.

Education

Double Award Science - Welsh Second Language, History, Health and Social Care, English Language, English Lit, Maths, Welsh Back, Sports and Coaching

Ysgol Bae Baglan
09.2019 - 07.2024

Skills

  • Data Entry & Management
  • Strong Administrative Skills
  • Attention to detail
  • Excellent Communication
  • IT Proficiency
  • Organisation and Time Management
  • Team Working

Timeline

Swimming Instructor / Aqua Splash Attendant

Celtic Leisure
01.2025 - 07.2025

Customer Service Assistant

Genquip Ltd
06.2024 - 12.2025

Double Award Science - Welsh Second Language, History, Health and Social Care, English Language, English Lit, Maths, Welsh Back, Sports and Coaching

Ysgol Bae Baglan
09.2019 - 07.2024
Caitlin Louise Davies