Caitlin Lindsay
Glasgow
Summary
I am a compassionate and empathetic individual who has always been a consistent and reliable employee with vast experience working with members of the public from diverse backgrounds with a range of support needs. Along with this I have a BA in Applied Social Science and an SVQ Level 3 in Children and Young People. I am experienced in providing practical and emotional support to young people and adults with additional support needs, developing independence and lifeskills, while maintaining local and national policies and procedures like data protection. I am a motivated individual who is skilled in positive relationship building, working collaboratively with professionals, and navigating various support services to achieve the best possible outcome for those I work with. I have a passion for social justice, achieving equality and helping people access the support and services they need.
Overview
1
1
Certification
12
12
years of professional experience
Work history
Family Support Worker
Aberlour Childcare Trust
Glasgow, Glasgow City
2026.02 - Current
- Conducted regular home visits, to build relationships with the families I support to understand how best I can support them and ensure their safety and wellbeing.
- Liaised closely with relevant agencies like social work, schools, other charity organisations, mental health services etc to best support the family with a multidisciplinary, holistic approach.
- Advocated and supported families during children's hearings, core groups, and multi-agency meetings to ensure their voices were heard.
- Dealt with crisis situations calmly, ensuring safety and wellbeing of all involved parties.
- Promoted healthy relationships among family members through mediation and relationship building.
- Supported all members of the families I worked with whether over the phone, text, emails or in person in their homes or within the community.
- Maintaining detailed notes and records of visits and incidents in line with data protection legislation.
- Loneworking and organising my own calendar while liaising with my team for support and advice.
Young People's Worker
Aberlour Childcare Trust
Aberdeen, Aberdeen City
2018.10 - 2026.02
- Building strong, trusting and supportive relationships with both the young people and their families to provide the best possible care that promotes positive emotional wellbeing, independence and confidence
- Provided high quality, person centred care to children and young people with a range of physical, communication and learning disabilities
- Trained and experienced in supporting with personal care, manual handling, administration of medication, enteral feeding, use of specialist equipment (hoists, chairs, suction machines)
- Planned structured activities, both within the service and out in the community focused on confidence, skill building and social inclusion
- Implemented various communication strategies such as social stories, PECS, makaton, visual aids and other sensory tools to meet individual young people's needs
- Worked collaboratively with families, social workers, teachers, healthcare professionals, using a multidisciplinary approach to ensure the most consistent and best care for the individual child
- Follow policies and procedures around safeguarding, confidentiality, health and safety, child protection, to ensure the safety and wellbeing of all the young people supported
- Maintained high-quality, reflective recordings like daily logs, incident forms, risk assessments, annual summaries, AWMP, assessment overviews etc, in line with both organisational and legal requirements
Customer Advisor
Argos
2014.09 - 2018.10
- Collaborated with diverse team to provide exceptional customer service in enquiries, sales, reservations, and returns
- Developed confidence to perform effectively during high-pressure periods, successfully meeting sales targets and addressing customer needs
- Gained training in all areas of store operations, including customer service, stockroom tasks, cash office, and health and safety procedures
Education
SVQ Level 3 - Social Services (Children and Young People)
SQA
BA - Applied Social Science
Robert Gordon University
9 2020 - 5 2025
Portlethen Academy
8 2010 - 5 2016
Skills
- Crisis intervention
- Quality Record-Keeping
- Policy understanding
- Strength-based and person-centred approach
- Activity Planning
- Computer literacy
- Teamwork and Collaboration
- Communication and Relationship Building
- Adapts under pressure
- Patience and Empathy
Certification
- Further Training
- Further training received
- First Aid
- PEEP training
- Enteral and Trachy training
- Autism
- Child Protection
- Moving and Handling
- Food Hygiene
Affiliations
- Gardening, cooking, music, reading, yoga
Timeline
Family Support Worker
Aberlour Childcare Trust
2026.02 - Current
Young People's Worker
Aberlour Childcare Trust
2018.10 - 2026.02
Customer Advisor
Argos
2014.09 - 2018.10
Portlethen Academy
8 2010 - 5 2016
BA - Applied Social Science
Robert Gordon University
9 2020 - 5 2025
SVQ Level 3 - Social Services (Children and Young People)
SQA