Caitlin Hellen

• Pipeline generation – 170k against 3 months (Q1 2025) (close rate 34% + going up).
• Exceeding my target at 240%.
• Successfully securing first-stage interviews for 100% of candidates in my talent pipeline.
• Candidate matching for roles in Trading, Technology, Finance (FinTech).
• 70 cold calls a day, 40 conversations conversion of 20% each month.
• Client co-ordination and hand over to account managers.
• Leading and qualifying both candidate and client meetings.

Metrics

• 50k revenue generated in Q1 2025 against 25k for the quarter 200% of Q1 number.
• Multiple candidates placed across industry (candidate conversion of 1/5).
• 8 hours spent on networking (out of working hours) per week.
• 200 manual emails sent per week.

• Responsible for overseeing and managing 35 consultants accounts and over 100 clients accounts.
• Acted as the main point of contact for all clients, resolving issues promptly and maintaining open lines of communication.
• Led weekly meetings with our top five revenue generating clients, to ensure their satisfaction, address their evolving needs and discuss current candidate pipelines.
• Leveraged the CRM system (Bullhorn) to track recruitment pipelines, analyse data and improve candidate engagement.
• Interviewed, trained and onboarded an Accounts Coordinator within a month.
• Generated weekly KPI reports to illustrate company and consultants performance.
• Maintained excellent knowledge of industry trends to remain ahead of competitors, implementing a new system that notifies our consultants when a high-priority candidate updates their status to 'open to work', maximising recruitment opportunities.
• Contributed to the Internal Recruitment process, screening and interviewing multiple candidates a week.

Key Achievements:

- Hunter Bond won 'Best Client Service' at the Global Recruiter Awards 2024.

- Successfully made an internal hire, after overseeing the process from the initial candidate screening to placement.

Provided exceptional customer service by efficiently managing front desk operations, handling phone inquiries, resolving customer complaints, and ensuring a welcoming atmosphere for all visitors.

Gained valuable work experience within the HR Department at the Financial Times.

I gained confidence and experience through my previous role as a Sales Assistant, and after being with the company for three months, I was given the responsibility of becoming a Keyholder and Supervisor.

As a Sales Assistant within the unique environment of the airport, I acquired many transferable and interpersonal skills as I interacted with hundreds of different characters a day, who spoke a variety of languages.