Caitlin Furlong
Heywood,Manchester
Summary
Dynamic professional with a proven track record in guest relations and customer service, demonstrating strong leadership skills and team collaboration. Adept at stock management and money handling, ensuring efficient operations and excellent time management. Committed to enhancing service quality and pursuing opportunities for growth within the retail industry.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Cleaner/GA
Fitness First, Bangor
Bangor
2024.10 - 2025.05
- Maintained cleanliness of gym facilities by regularly sanitising equipment and surfaces.
- Assisted in ensuring a safe environment by adhering to health and safety guidelines.
- Collaborated with team members to organise cleaning schedules and tasks efficiently.
- Monitored stock levels of cleaning supplies and reported shortages to management promptly.
Front of House
The Wilton Arms, Middleton
Middleton
2021.08 - 2023.08
- Provided exceptional customer service by addressing guest inquiries and resolving issues.
- Coordinated with kitchen staff to ensure timely delivery of orders to guests.
- Trained new staff members on front of house procedures and customer interaction.
- Provided excellent customer service by efficiently taking orders and addressing inquiries.
- Collaborated with kitchen staff to ensure timely and accurate delivery of meals.
- Assisted in training new staff members on menu items and service protocols.
Education
A levels - Biology, Psychology, Spanish
Rochdale Sixth Form College
Rochdale 2021.09 - 2023.08
GCSE’s - Maths, English
2016.01 - 2021.01
Skills
- Strong leadership skills
- Guest relations
- Excellent customer service skills
- Team collaboration
- Stock management
- Language skills
- Money Handling
- Excellent time management skills
Affiliations
- Long distance Running
- Swimming
- Learning Languages
Languages
English
Native
Spanish
Elementary
Chinese (Mandarin)
Elementary
References
References available upon request.
Timeline
Cleaner/GA
Fitness First, Bangor
2024.10 - 2025.05
A levels - Biology, Psychology, Spanish
Rochdale Sixth Form College
2021.09 - 2023.08
Front of House
The Wilton Arms, Middleton
2021.08 - 2023.08
GCSE’s - Maths, English
2016.01 - 2021.01