Caitlin Devine
Dunfermline,Fife
Summary
An enthusiastic, hardworking and friendly individual with a passion to provide the highest levels of customer care. Experience in Hospitality, Catering and Customer Service. Skills in identifying and fulfilling customer need, paying close attention to detail and working well with others, or on my own initiative to achieve customer-focused goals. Ability to work under pressure in a fast paced environment, Hands on kitchen experience with food preparation and hygiene practices. Punctual and reliable with excellent time management.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Live in general assistant
The grand hotel
childers, queensland
09.2025 - Current
- Assisting with meal service and preparation.
- General upkeep and maintanence of comunual areas.
- Ensuring good knowledge of menu’s and drinks on offer as well as any upcoming events to promote.
- Always friendly and aproachable to help with any requests or requirements guests may have.
Barista
Starbucks Coffee
Dunfermline, Fife
04.2023 - 04.2025
- Preparing and serving quality beverages and food products consistently.
- Maintaining a clean and well organised work space during and end of shift closes.
- Providing excellent customer service everyday ensuring positive feedback reviews left at our Starbucks branch.
Team leader
Yo! Sushi
Dunfermline, Fife
06.2022 - 04.2023
- Making Sushi, Bento boxes and other Japanese food daily.
- Regular shift opens and closes, ensuring all food is correctly labelled with expiry dates, clean fridges and equipment whilst keeping record of and food wastage.
- Every day cleanliness and maintenance of Kiosk.
- Making a food production list each morning for my team to follow
Front of house team member
Maki & Ramen
Fountainbridge, Edinburgh, City
01.2021 - 05.2022
- Taking orders and Serving food and drinks.
- Preparing soups, Side dishes and garnishes.
- Enhanced guest experience with a friendly and helpful attitude.
- Maintaining a clean and organized dining area.
- Ensured smooth operation of the front desk by managing reservations and walk-ins.
Customer service advisor
Sky Mobile
Falkirk, Stirlingshire
10.2019 - 08.2020
- Dealing with customer queries and sales through inbound and outbound calls. ' Working within a core team to meet business driven KPI targets.
- Responded to difficult situations calmly, gained trust of valued customers.
- Expressed care, patience and empathy when handling customer interactions for personalised experience.
- Participated in staff meetings to discuss new developments.
Catering assistant
The peckish corner
Larbert, Falkirk
07.2018 - 10.2019
- Prepared high-quality meals for customer satisfaction.
- Supported head chef in meal planning and menu development to cater to various tastes and dietary needs.
- Set up dining areas for special events.
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
Education
GCSEs - English, Mathematics, History, Music
Larbert High School
Falkirk 04.2018 -
Skills
- Team player
- Strong adaptability
- Food safety practice
- Culinary skills
- Great communication
- Attentive to detail
- organisational
- customer service
Certification
Achieved relevant certificates including RSA, Health and Hygiene, Food Safety, Manual Handling and First Aid, Driving license.
References
References available upon request.
Timeline
Live in general assistant
The grand hotel
09.2025 - Current
Barista
Starbucks Coffee
04.2023 - 04.2025
Team leader
Yo! Sushi
06.2022 - 04.2023
Front of house team member
Maki & Ramen
01.2021 - 05.2022
Customer service advisor
Sky Mobile
10.2019 - 08.2020
Catering assistant
The peckish corner
07.2018 - 10.2019
GCSEs - English, Mathematics, History, Music
Larbert High School
04.2018 -