Caitlin Crimlisk

My role as a senior member of the front of house team, as well as working with guest relations and membership, is multifaceted and dynamic. I have taken my experience working in previous members clubs to meet the demand at this very ambitious project. There are multiple restaurants, bars and event spaces, in which I manage reservations, run the reservations in service. As well as guest lists/events, member acquisition, inductions and tours. The stakes are very high, and the clientele expect excellence. I work with my team to meet the ever changing and specific demands of all our members and guests.

My position at The House of KoKo members club has predominantly been as Maitre'd for their highly acclaimed Stage Kitchen Restaurant.

My time at The House has also involved working regularly at main reception, aswell as Maitre'd for their equally as popular Rooftop Restaurant.

This role has involved much adaptability, and of course tending to the particular wants and requirements of our members. Striking a balance between professionalism, and creating a space that members feel comfortable and at home in.

• Greeting, assisting and serving customers in a iconic delicatessen, in the heart of a quintessentially British market town.
• Advising customers on the stores products, and the selection of services offered.
• Assembling and creating bespoke hampers, engaging with customers and providing product knowledge to garner a clear idea of their requirements.
• Maintaining the appearance of the store, and creating a charming atmosphere through placement of products and prioritizing customers at all times.
• Obtaining knowledge on a vast selection of wines and spirits, as well as a range of unique and premium products.
• Receiving and actualizing customers orders efficiently.

• Greeting customers and providing them with personable assistance in a range of areas. Including bespoke and sentimental pieces, restoration of their jewellery and watches, and selecting the most befitting and desirable items for them.
• Taking bookings and liaising between the in-house goldsmiths, jewellery designers and customers.
• Overseeing the completion of tasks, and communicating with customers throughout the process of their commissions fruition.
• Showcasing to customers the selection of pieces within the store, in accordance to their wants and needs.

• Tending to all customer needs, in a intimate yet vibrant East London store.
• Creating an atmosphere of diversity and vivacity, within the way customers were engaged with. Allowing the ethos and spirit of the brand to be represented.
• Preparing the garments for the shop floor, and maintaining the stock room.
• Replenishing stock and providing customers with their sizing. As well as suggesting options in alignment with the customers style and requirements.
• Operating as cashier alongside sales assistant duties.
• Upkeep of the stores overall appearance.

• Greeting and assisting customers in a prominent and favoured store, whilst tailoring service and sales style to suit personalized requirements.
• Explained information about quality, value and style of products to support customers purchasing decisions.
• Contributed to the execution of the stores visual merchandising, and general stylistic upkeep.
• Updated product labelling and promotional pricing.
• Prepared products for the sales floor, steaming and presenting items immaculately for engaging and aesthetical displays.
• Replenishing stock, and locating specific items and sizes for customers efficiently.
• Frequently taking on the role of cashier. Assisting customers, whom I'd spent time advising, with their payment for products. Providing a well rounded experience. (as well as all other cashier duties)

• Assisted customers with product selection, recommending items to increase engagement with the product, and in turn sales.
• Offered a high level of customer satisfaction through product knowledge and attentive service.
• Created attractive product displays, and maintained a high standard of organization, to allow for good performance and productivity.
• Prepared products for sale, steaming and arranging garments.
• Carrying out the various, specific duties of this particular brands unique strategy for customer experience. Which involved creating an all round sensory experience for the customer. Scent, sound, lighting, visuals and general upbeat energy as an employee were included in the brands methods.