Caitlin Coyne
Rotherham,South Yorkshire
Summary
Law Graduate (LLB) with strong written communication, organisational, and compliance-focused experience, seeking an entry-level role within litigation. Experienced in drafting professional correspondence, managing sensitive complaints, adhering to strict deadlines, and supporting structured processes within regulated environments. Known for accuracy, initiative, and the ability to manage competing priorities.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Supervisor
Jump Inc
Sheffield, South Yorkshire
2023.11 - 2026.02
- Oversaw daily operations while ensuring adherence to internal policies, procedures, and health & safety requirements.
- Maintained accurate internal records and documentation relating to incidents, complaints, and staff performance.
- Managed competing priorities and deadlines in a fast-paced environment involving multiple stakeholders.
- Communicated policy updates clearly and accurately to staff to ensure consistent compliance.
- Handled escalated customer complaints, assessing facts, reviewing relevant information, and responding professionally and proportionately.
- Prepared written incident summaries and contributed to internal reporting where required.
- Ensured consistent application of rules and procedures when addressing behavioural or disciplinary issues.
- Trained and supervised staff, providing clear instructions and constructive feedback in line with company standards.
- Supported recruitment processes, including shortlisting assistance, onboarding, and performance monitoring.
- Demonstrated discretion and sound judgement when dealing with sensitive or confidential matters.
Head Office Communications Assistant
Jump Inc
Rotherham, South Yorkshire
2022.04 - Current
- Drafted clear, professional written correspondence in response to complex customer enquiries and complaints.
- Reviewed, assessed, and summarised information from multiple sources to ensure accurate, consistent, and proportionate responses.
- Managed high volumes of written communications while adhering to internal response time targets and quality standards.
- Created and implemented structured response templates and guidance documents, improving response times by 83.33%.
- Maintained accurate internal records of complaints, correspondence, and outcomes in line with company procedures.
- Liaised with internal stakeholders to obtain relevant information and resolve issues efficiently and appropriately.
- Exercised discretion and judgement when handling sensitive matters, ensuring confidentiality and professionalism at all times.
- Contributed to continuous improvement by recommending and drafting documentation for new systems and processes, later adopted company-wide.
Court Marshal/ Party Host
Jump Inc
Sheffield, South Yorkshire
2021.05 - 2023.11
- Ensured adherence to safety procedures and operational rules within a regulated environment.
- Supervised groups of up to 20-30 participants during structured activities and events.
- Monitored behaviour and intervened appropriately to de-escalate conflict and maintain order.
- Responded to incidents and unforeseen situations, applying procedures and escalating concerns where required.
- Communicated instructions clearly and professionally to individuals and groups.
- Completed opening and closing checks in line with documented procedures.
- Demonstrated sound judgement when addressing challenging behaviour or complaints.
- Maintained a calm and professional approach in high-pressure situations.
Education
Bachelor of Law - LLB Law
Sheffield Hallam University
Sheffield 09/2021 - 05/2024
A Levels - English Literature, History, Government & Politics
Notre Dame Sixth Form
Sheffield 09/2019 - 05/2021
GCSEs - General Studies (Grade 6 in Mathematics & English Language)
St Bernard's High School
Rotherham 09/2014 - 07/2019
Skills
- Legal research and information analysis
- Professional written correspondence and drafting
- Complaint handling and issue resolution
- File management and accurate record-keeping
- Deadline, diary, and workload management
- Attention to detail and accuracy
- Confidentiality and professional discretion
- Policy and procedure compliance
- Stakeholder communication and liaison
- Microsoft Word, Outlook, and Excel
Certification
First Aid Training, 11/17/23
Accomplishments
'Best Supervisor 2024 & 2025' Award (Jump Inc)
'Set a New Standard' for Initiative (Jump Inc Supervisor probation review)
'Exceeds Expectations' for Knowledge, Adaptability, Leadership, Punctuality, Communication, Independency, Work Quality (Jump Inc Supervisor probation review)
Accolades
- Hallam Law Society Member, 2021-2024
- Paired Reading Programme, 2019-2021
- Higher Learners Programme, 2018-2019
- Anti-Bullying Representative, 2017-2019
- Netball Team, 2016-2019
Timeline
Supervisor
Jump Inc
2023.11 - 2026.02
Head Office Communications Assistant
Jump Inc
2022.04 - Current
Court Marshal/ Party Host
Jump Inc
2021.05 - 2023.11
Bachelor of Law - LLB Law
Sheffield Hallam University
09/2021 - 05/2024
A Levels - English Literature, History, Government & Politics
Notre Dame Sixth Form
09/2019 - 05/2021
GCSEs - General Studies (Grade 6 in Mathematics & English Language)
St Bernard's High School
09/2014 - 07/2019