Summary
Overview
Work History
Education
Skills
Interests
References
Timeline
Generic

Caitlin Bowman

Carrickfergus,Belfast

Summary

Hardworking University Student seeking employment. Who brings forth a motivated attitude and a variety of powerful skills. I am Committed to utilising my skills to further the mission of a company. i have proven ability to establish and maintain excellent communication and relationships with customers and staff. i am a dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Motivated professional with a strong background in customer service and team dynamics. Brings exceptional communication skills and a commitment to maintaining high standards of safety and compliance. Supports business success through effective problem-solving and employee engagement.

Overview

7
7
years of professional experience

Work History

Shift Leader

Tesco
Belfast
10.2025 - Current
  • Trained new employees on company policies, systems, and job responsibilities.
  • Effectively managed and problem-solved last-minute absences and time off with staff.
  • Maintained excellent team relationships by providing ongoing support, guidance and helpfulness throughout shifts.
  • Managed relationships between staff, resolving conflicts and addressing issues.
  • Managed the opening and closing of stores, managing matters including cash counting.
  • Managed team schedules to optimise shift coverage and meet operational demands.
  • Checked staff stayed in line with company procedures and safety regulations by closing monitoring operations throughout shifts.
  • Handled complaints professionally, providing appropriate solutions for continued employee satisfaction.
  • Maintained workplace safety by observing occupational and environmental health requirements.
  • Managed staff, proactively resolving complaints, internal issues and work schedules.
  • Coordinated training and mentoring for team members, maintaining skilled and well-performing group.
  • Motivated and encouraged teams to achieve or exceed company KPIs.
  • Gave clear staff instruction to achieve production output.

Colleague

Tesco
05.2025 - 10.2025
  • Replenishing stock
  • Unloading deliveries
  • Restocking shelves and displays
  • Rotating products (FIFO: first in, first out)
  • Ensuring accurate placement of products
  • Maintaining store standards
  • Keeping aisles tidy and safe
  • Cleaning and organizing work areas
  • Removing empty boxes or packaging
  • Customer service (if store is open overnight)
  • Helping customers find items
  • Answering basic queries
  • Providing friendly, helpful service
  • Following health and safety procedures
  • Using equipment like trolleys or pallet jacks safely
  • Complying with manual handling policies
  • Being aware of fire exits and emergency procedures
  • Working as part of a team
  • Communicating with other colleagues
  • Supporting other departments if needed

Supervisor

Centra
12.2024 - 05.2025
  • Staff Supervision: Leading, motivating, and supporting team members during shifts.
  • Customer Service: Ensuring high standards of service; handling customer queries, complaints, and feedback.
  • Cash Handling: Managing tills, cashing up at the end of shifts, ensuring cash control procedures are followed.
  • Stock Management: Overseeing stock levels, ordering when necessary, ensuring correct merchandising and displays.
  • Compliance and Standards: Ensuring food safety, health & safety, and store presentation standards are met.
  • Training: Helping to train new and existing staff members.
  • Opening/Closing Duties: Managing store opening or closing procedures, including security checks.

Retail Assistant

Home Bargains
Belfast
09.2019 - 12.2024
  • Delievered excellent customer service by answering queries and providing product information.
  • Boosted sales through suggestive selling techniques.
  • Handled transactions, maintaining accurate till records.
  • Assisted in stock replenishment to maintain store appearance.
  • Maintained clean shop, promoting a welcome environment.
  • Supported team members for improved operational efficency.
  • Participated in seasonal sale prepartions by arranging promotional displays strategically.
  • Inspected products for damages and expiry dates before processing refunds and processed refunds or exchanged items for customers who provide a refund.
  • Build rapport with new and existing customers to boost client retention.
  • Requested and checked customer IDs at checkout for age-restricted products.
  • Helped to prevent shoplifting by reporting or esclating suspicious activity or known offenders.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Trained in cash handling by counting cash at end of the night and putting it into the safe.
  • Completed purchases with cash, credit and debit payment methods, providing customer recipts for reference.
  • Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
  • Collaberated with store manager to identify fast-selling products and restock accordingly.

Education

Cert HE - behavioural and social sciences

Belfast Met
Belfast
06-2024

A-Levels -

Dominican College
Belfast
06-2022

GCSEs -

Dominican College
Belfast
05-2020

Social Policy with Criminology FT -

Ulster University
Belfast
04-2026

Skills

  • Team leadership
  • Staff training
  • Customer service
  • Safety compliance
  • Cash handling
  • Employee motivation
  • Performance management
  • Visual merchandising
  • Operational efficiency

Interests

Basketball Player, Andersontown Tigers Basketball Club, Belfast, 2017-10-01, 2019-09-01, Part of U16 and U18 All Ireland Championships., Fundraised money for the basketball club to pay for equipment., Took part in coaching U10s. Lead Helper, Dominican College, Belfast, 2014-09-01, 2022-05-01, Demonstrated numerous leadership roles due to volunteering at a club in school called Minnie Vinnes., Member of St Vincent de Paul group in school club., Part of a politics welcoming committee. Youth Leader, St Malachy's Church, Belfast, 2018-09-01, 2018-12-01, Planned activities for a youth programme connected with the local church., Led a bingo night for the local community.

References

  • Brian McGurk, Home Bargains, 02890461393
  • Jennifer McIvor, NHS, 07880330281

Timeline

Shift Leader

Tesco
10.2025 - Current

Colleague

Tesco
05.2025 - 10.2025

Supervisor

Centra
12.2024 - 05.2025

Retail Assistant

Home Bargains
09.2019 - 12.2024

Cert HE - behavioural and social sciences

Belfast Met

A-Levels -

Dominican College

GCSEs -

Dominican College

Social Policy with Criminology FT -

Ulster University
Caitlin Bowman