Caitlin Bowman
Carrickfergus,Belfast
Summary
Hardworking University Student seeking employment. Who brings forth a motivated attitude and a variety of powerful skills. I am Committed to utilising my skills to further the mission of a company. i have proven ability to establish and maintain excellent communication and relationships with customers and staff. i am a dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Motivated professional with a strong background in customer service and team dynamics. Brings exceptional communication skills and a commitment to maintaining high standards of safety and compliance. Supports business success through effective problem-solving and employee engagement.
Overview
7
7
years of professional experience
Work History
Shift Leader
Tesco
Belfast
10.2025 - Current
- Trained new employees on company policies, systems, and job responsibilities.
- Effectively managed and problem-solved last-minute absences and time off with staff.
- Maintained excellent team relationships by providing ongoing support, guidance and helpfulness throughout shifts.
- Managed relationships between staff, resolving conflicts and addressing issues.
- Managed the opening and closing of stores, managing matters including cash counting.
- Managed team schedules to optimise shift coverage and meet operational demands.
- Checked staff stayed in line with company procedures and safety regulations by closing monitoring operations throughout shifts.
- Handled complaints professionally, providing appropriate solutions for continued employee satisfaction.
- Maintained workplace safety by observing occupational and environmental health requirements.
- Managed staff, proactively resolving complaints, internal issues and work schedules.
- Coordinated training and mentoring for team members, maintaining skilled and well-performing group.
- Motivated and encouraged teams to achieve or exceed company KPIs.
- Gave clear staff instruction to achieve production output.
Colleague
Tesco
05.2025 - 10.2025
- Replenishing stock
- Unloading deliveries
- Restocking shelves and displays
- Rotating products (FIFO: first in, first out)
- Ensuring accurate placement of products
- Maintaining store standards
- Keeping aisles tidy and safe
- Cleaning and organizing work areas
- Removing empty boxes or packaging
- Customer service (if store is open overnight)
- Helping customers find items
- Answering basic queries
- Providing friendly, helpful service
- Following health and safety procedures
- Using equipment like trolleys or pallet jacks safely
- Complying with manual handling policies
- Being aware of fire exits and emergency procedures
- Working as part of a team
- Communicating with other colleagues
- Supporting other departments if needed
Supervisor
Centra
12.2024 - 05.2025
- Staff Supervision: Leading, motivating, and supporting team members during shifts.
- Customer Service: Ensuring high standards of service; handling customer queries, complaints, and feedback.
- Cash Handling: Managing tills, cashing up at the end of shifts, ensuring cash control procedures are followed.
- Stock Management: Overseeing stock levels, ordering when necessary, ensuring correct merchandising and displays.
- Compliance and Standards: Ensuring food safety, health & safety, and store presentation standards are met.
- Training: Helping to train new and existing staff members.
- Opening/Closing Duties: Managing store opening or closing procedures, including security checks.
Retail Assistant
Home Bargains
Belfast
09.2019 - 12.2024
- Delievered excellent customer service by answering queries and providing product information.
- Boosted sales through suggestive selling techniques.
- Handled transactions, maintaining accurate till records.
- Assisted in stock replenishment to maintain store appearance.
- Maintained clean shop, promoting a welcome environment.
- Supported team members for improved operational efficency.
- Participated in seasonal sale prepartions by arranging promotional displays strategically.
- Inspected products for damages and expiry dates before processing refunds and processed refunds or exchanged items for customers who provide a refund.
- Build rapport with new and existing customers to boost client retention.
- Requested and checked customer IDs at checkout for age-restricted products.
- Helped to prevent shoplifting by reporting or esclating suspicious activity or known offenders.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Updated product labelling and pricing to reflect discounts and offers.
- Trained in cash handling by counting cash at end of the night and putting it into the safe.
- Completed purchases with cash, credit and debit payment methods, providing customer recipts for reference.
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Collaberated with store manager to identify fast-selling products and restock accordingly.
Education
Cert HE - behavioural and social sciences
Belfast Met
Belfast06-2024
A-Levels -
Dominican College
Belfast06-2022
GCSEs -
Dominican College
Belfast05-2020
Social Policy with Criminology FT -
Ulster University
Belfast04-2026
Skills
- Team leadership
- Staff training
- Customer service
- Safety compliance
- Cash handling
- Employee motivation
- Performance management
- Visual merchandising
- Operational efficiency
Interests
Basketball Player, Andersontown Tigers Basketball Club, Belfast, 2017-10-01, 2019-09-01, Part of U16 and U18 All Ireland Championships., Fundraised money for the basketball club to pay for equipment., Took part in coaching U10s. Lead Helper, Dominican College, Belfast, 2014-09-01, 2022-05-01, Demonstrated numerous leadership roles due to volunteering at a club in school called Minnie Vinnes., Member of St Vincent de Paul group in school club., Part of a politics welcoming committee. Youth Leader, St Malachy's Church, Belfast, 2018-09-01, 2018-12-01, Planned activities for a youth programme connected with the local church., Led a bingo night for the local community.
References
- Brian McGurk, Home Bargains, 02890461393
- Jennifer McIvor, NHS, 07880330281
Timeline
Shift Leader
Tesco
10.2025 - Current
Colleague
Tesco
05.2025 - 10.2025
Supervisor
Centra
12.2024 - 05.2025
Retail Assistant
Home Bargains
09.2019 - 12.2024
Cert HE - behavioural and social sciences
Belfast Met
A-Levels -
Dominican College
GCSEs -
Dominican College
Social Policy with Criminology FT -
Ulster University