Summary
Overview
Work history
Education
Skills
Timeline
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Caitlin Alston

Sittingbourne,Kent

Summary

Dynamic and results-driven Floor Manager with extensive experience leading teams in luxury, fast-paced environments. With success in driving commercial results, streamlining operations, and coaching teams to deliver exceptional customer service. A proven record of achieving KPIs, managing stock flow, and maintaining store standards,

Now ready to step into a Store Manager role with Molton Brown for my next challenge within the beauty and fragrance industry.

Overview

6
6
years of professional experience

Work history

Floor Manager – 2nd Floor

Fortnum & Mason
01.2022 - Current
  • Partnered with Store Managers to deliver weekly commercial goals and produce trade reports.
  • Delegated tasks across a multi-brand team to ensure full coverage and smooth operations.
  • Delivered tailored 1:1 coaching and on-floor training to consistently elevate service standards.
  • Oversaw stock levels and collaborated with Visual, Buying, and Merchandising teams to ensure stock availability.
  • Owned store operations including H&S checks, standards reporting, and compliance measures.
  • Acted as Retail Superuser, building key relationships with internal departments and technology teams.
  • Designed and managed rotas, break schedules, and resource allocation to maintain strong productivity across the store.

Tills Supervisor / Sales Associate – Ground Floor

Fortnum & Mason
10.2019 - 01.2022
  • Delivered exceptional customer service in a busy luxury retail setting.
  • Managed stock handling, daily paperwork, and till operations in line with H&S policies.
  • Designed breaksheets and assisted with rota planning across departments.
  • Contributed to internal sustainability and charity projects through the Future Matters Network.
  • Supported colleagues through knowledge-sharing and informal training to improve floor performance.

Education

BA (Hons) - Radio

Bournemouth University
Bournemouth
09/2014 - 06/2017

Skills

  • Team Leadership & Development
  • Commercial Awareness & KPI Delivery
  • Customer Relationship Building & Clienteling
  • Complaint Management
  • Stock Management & Inventory Control
  • Visual Merchandising & Store Standards
  • Health & Safety and GDPR Compliance
  • Rota Design & Resource Planning
  • Effective Timely Operational Decision-Making
  • Sales Reporting & Analysis

Timeline

Floor Manager – 2nd Floor

Fortnum & Mason
01.2022 - Current

Tills Supervisor / Sales Associate – Ground Floor

Fortnum & Mason
10.2019 - 01.2022

BA (Hons) - Radio

Bournemouth University
09/2014 - 06/2017

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