Caitlan Roberts
LINCOLN
Summary
Seasoned professional with focus on advice and consultation roles. Can drive growth and performance through strategic planning and problem solving. Harnessing strong communication skills to build lasting relationships and deliver informed, personalised advice. Experience in attending to customers needs and converting prospects to sales.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Service Booking Advisor
Horton Skoda
Lincoln, Lincolnshire
07.2024 - Current
- Established strong relationships with clients for improved business partnerships.
- Achieved a higher level of efficiency with meticulous scheduling and organisational skills.
- Managed challenging customer situations for resolution and customer retention.
- Documented all services provided, maintaining comprehensive records.
- Coordinated with technicians to ensure quality of service.
Sales Support Executive
FixFirm Ltd
Lincoln, Lincolnshire
10.2022 - 07.2024
- Enhanced customer relationships by providing exceptional sales support service.
- Generated positive customer feedback for swift problem resolution.
- Took charge of the Sales team to consistently achieve growth and hit sales targets.
- Participated in ongoing training to enhance skills and product knowledge to be able to provide helpful suggestions.
- Participated in managerial meetings to track company growth.
- Promptly resolved problems for customers.
Goods Despatcher
DTB Europe
Lincoln, Lincolnshire
01.2022 - 10.2022
- Assigned loads to drivers based on routes and locations.
- Managed data entry and documentation for deliveries.
- Collaborated effectively with multiple manufacturing teams to enhance a smooth process for deliveries.
- Ensured goods were despatched out of the building on time in a fast paced and organised manner.
Bar Tender
Revolution Bars
Leeds, West Yorkshire
01.2021 - 01.2022
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Recommended drinks to customers, increasing overall sales.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Collaborated with team members to provide seamless service during busy periods.
Education
Certificate of Higher Education - Events Management
Leeds Beckett University
Leeds 09.2020 - 11.2022
A-Levels - Health and Social Care
The Priory City of Lincoln Academy
Lincoln, Lincolnshire 09.2018 - 07.2020
A-Levels - English Literature/Language
The Priory City of Lincoln Academy
Lincoln, Lincolnshire 09.2018 - 07.2020
Skills
- Call Management
- Complaint Resolution
- Organisation
- Sales Management
- Data Entry
- Administrative Support
Timeline
Service Booking Advisor
Horton Skoda
07.2024 - Current
Sales Support Executive
FixFirm Ltd
10.2022 - 07.2024
Goods Despatcher
DTB Europe
01.2022 - 10.2022
Bar Tender
Revolution Bars
01.2021 - 01.2022
Certificate of Higher Education - Events Management
Leeds Beckett University
09.2020 - 11.2022
A-Levels - Health and Social Care
The Priory City of Lincoln Academy
09.2018 - 07.2020
A-Levels - English Literature/Language
The Priory City of Lincoln Academy
09.2018 - 07.2020
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