Cai Rhys Rowlands

1. Trained to service and maintain both outboard and inboard marine engines (including Mercury and Suzuki), and to safely move boats between storage, workshop, and beach locations for launching and recovery, demonstrating strong technical operation and attention to detail when inspecting components and identifying faults.

2. Placed on company insurance as named driver to operate forklifts, tractors, 4x4 vehicles safely and competently around the yard, on the open road and in beach situations, demonstrating operational proficiency and sound decision making under pressure.

3. Managed workshop parts ordering and inventory, monitoring stock levels and placing orders as required to maintain efficient workflow, applying organisation, planning, and attention to cost control.

4. Communicated clearly with customers by explaining completed work, outlining required future maintenance, and responding to queries professionally and accurately, while maintaining detailed records of work undertaken and time spent to support effective customer relations, organisation, numeracy, and accurate stock control and client invoicing.

5. Launched and recovered boats from the beach using tractors, applying strong risk awareness and strict adherence to operational health and safety regulations, while demonstrating effective coordination, and clear communication with clients when they pilot the boats on and off the trailers.

6. Piloted boats to and from moorings independently, demonstrating strong situational awareness, responsible judgement, and the ability to operate safely in varying marine and weather conditions.

7. Conducted thorough safety inspections of boats and trailers to ensure compliance with operational safety standards, including verifying secure hitch connections, trailer bearings, structural integrity, and the correct use of winches and safety chains, demonstrating strong evaluation skills, risk awareness, and attention to regulatory compliance.

8. Worked collaboratively within a marine engineering team to complete maintenance, servicing, and boat handling tasks efficiently, demonstrating strong teamwork, and the ability to adapt to changing operational demands.

1. Delivered high quality customer service while managing high volumes of food and drink orders during peak hours, demonstrating strong self management and stress tolerance

2. Accurately recorded customer orders and processed bills while managing multiple tables simultaneously, applying effective planning, prioritisation, literacy, and basic money management to ensure efficient service and correct transactions.

3. Communicated dietary requirements and special requests clearly to kitchen staff while maintaining strict adherence to health, hygiene, and safety standards in day-to-day operations.

4. Worked collaboratively within a team in a fast paced environment, using initiative to support colleagues during busy periods and adapting quickly to changing customer demands.

5. Built positive relationships with customers through friendly and professional interaction, resolving complaints calmly by offering practical solutions and maintaining a high standard of customer service.