Caio Oliveira
Customer Success Specialist Seeking IT Support Opportunities
Liverpool,UK
Summary
Motivated professional transitioning into the tech field with a growing interest in IT support and cybersecurity. Basic Python skills and a quick learner, focused on integrating cybersecurity principles into software development and IT support. Actively pursuing certifications and building hands-on expertise through continuous learning. Strong communicator with a passion for problem-solving.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Customer Success Specialist
Concentrix / Microsoft
02.2024 - Current
- Utilize contact search and productivity tools to verify and maintain accurate customer information.
- Document and track both qualitative feedback and quantifiable metrics to evaluate customer satisfaction.
- Capture and analyze customer product expectations, experiences, satisfaction, and likelihood of abandonment.
- Maintain a high level of professionalism during all customer and prospect interactions.
- Manage a high volume of customer contacts and communications via phone and email daily, ensuring timely responses.
Renewal Sales Representative
Concentrix / VMware
11.2021 - 01.2024
- Demonstrated the value and benefits of clients' products or services through customer engagement, with a primary focus on contract sales and renewals.
- Developed strong product or service knowledge to support customer inquiries and facilitate contract renewals or upsells.
- Articulated the value of products/services to customers, ensuring alignment with their needs and expectations.
- Captured and communicated the voice of the customer to inform product/service improvements.
Onboarding Sales Consultant
Sterling Group
09.2021 - 11.2021
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
Fulfillment Associate
Amazon
05.2020 - 08.2021
- Process, package and ship orders accurately
- High performance reaching targets and goals
- Trained as PG (process guide) at single packing and auto-box department
- Inspect products for defects and damages accurately in order to prevent customer's dissatisfaction.
Customer Service Attendant
Audi
08.2018 - 11.2019
- Customer Service attendance
- Responsible for greeting customers and leading them to service advisor
- Management daily service appointments
- Dealing with cancellations and reorders
Education
Google Cybersecurity Professional Certificate - IT Network Security
Google Certifications
04.2001 -
Google IT Support Professional Certificate - Information of Technology
Google Certifications
04.2001 -
Skills
- Effective Communication
- Fast Learning
- Problem Solving
- Basic Networking
- Microsoft Office
- Basic Python
- IT support (in progress)
- Cybersecurity (in progress)
Timeline
Customer Success Specialist
Concentrix / Microsoft
02.2024 - Current
Renewal Sales Representative
Concentrix / VMware
11.2021 - 01.2024
Onboarding Sales Consultant
Sterling Group
09.2021 - 11.2021
Fulfillment Associate
Amazon
05.2020 - 08.2021
Customer Service Attendant
Audi
08.2018 - 11.2019
Google Cybersecurity Professional Certificate - IT Network Security
Google Certifications
04.2001 -
Google IT Support Professional Certificate - Information of Technology
Google Certifications
04.2001 -
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