Prepare quotes, binders, policies, invoices and all other contractual documentation.
Go-to person for training new employees.
Enter and maintain information in systems and tools, including documents, process changes, and associated open/completed tasks.
Support Underwriters in organizing and preparing data for client meetings.
Compile, sort, review, and verify data accuracy using source documents, detect errors, and initiate correction while following-up with Underwriter regarding any inconsistencies found.
High level of interaction and coordination with team members.
Collaborate on the development and maintenance of system and tool improvements, and testing/piloting changes.
Conduct initial deal analysis and prepare applicable account data.
Regular interaction with brokers.
Customer Service Associate/Receptionist
Coghlan's Limited
04.2014 - 08.2019
Worked during the summers.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Maintained accurate and current customer account data.
Prepared and emailed invoices to customers, processed payments and documented account updates.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Assisted with fulfillment of Amazon orders and EDI accounts.
Maintained physical and computer-based filing systems.
Education
Bachelor of Science in Business Administration - Actuarial Science
Drake University
Des Moines, Iowa, USA
12.2020
Skills
GPA of 396 (Perfect GPA in America is 40)
Passed SOA Exam FM in August, 2023
Strong analytical skills
Detail-oriented
Highly adaptable
Ability to perform under pressure
Both individual and teamwork oriented
Familiar with R, SAS, and Microsoft Office
Business and Professional Presentations Certificate from Drake University
Extensive experience in customer service
Extra-Curricular Activities and Interests
Summited Mount Kilimanjaro (summer 2017).
Volunteered at Ronald McDonald House and Meals from the Heartland with Delta Sigma Pi.
Enjoys travel and multicultural experiences.
Hiking and the outdoors.
Take Pride Winnipeg's Brush Up Winnipeg from 2008-2017.
Timeline
Senior Property & Energy Underwriting Associate
Swiss Re
05.2021 - 10.2023
Customer Service Associate/Receptionist
Coghlan's Limited
04.2014 - 08.2019
Bachelor of Science in Business Administration - Actuarial Science