Summary
Overview
Work history
Education
Skills
Languages
Certification
References
EXTRA-CURRICULAR ACTIVITES
Timeline
Generic

CAGLA BOZKURT

London,United Kingdom

Summary

Customer-focused professional with strong experience in fast-paced retail and hospitality, skilled in communication, problem-solving, and handling high-pressure situations. Recently expanded into IT support, applying the same customer-first approach to resolving issues efficiently.

Overview

2
2
years of professional experience
1
1
Certification

Work history

IT Service Desk Analyst

East London NHS Foundation Trust
London
05.2025 - Current
  • Delivered first-line technical support to end users, ensuring minimal downtime and maintaining high customer service standards similar to fast-paced retail environments
  • Logged, tracked, and resolved incidents through Service Now, prioritising requests effectively to meet agreed SLAs.
  • Provided tailored solutions and empathetic support, mirroring customer-first approaches required in retail.
  • Managed and tracked 300+ tickets per week in ServiceNow, consistently meeting SLAs and reducing backlog by 15%.

Waitress

Olea Social
London, United Kingdom
07.2024 - Current
  • Provided excellent customer service by greeting and interacting professionally, addressing inquiries and resolving complaints courteously and maintained a clean and organised environment
  • Communicated with kitchen staff and collaborated with colleagues to ensure smooth service and accurate delivery
  • Used softwares such as Blinq POS and OpenTable to manage orders and inventory levels. Developed hands-on experience with digital hospitality software, ensuring accurate data entry and smooth customer service operations. Gained practical IT skills through daily use of these platforms and resolving basic technical issues in a fast-paced environment.

Assistant at EMEA Rates and Credit Middle Office

UBS
London, United Kingdom
06.2023 - 06.2023
  • Assisted with research and analysis by gathering relevant data using software such as Excel and Bloomberg to update trade and P&L reports
  • Participated in project coordination by collaborating with team members, ensuring smooth execution of projects
  • Organised meeting and conference calls via Microsoft Teams and supported daily operations and with accurate reporting of trade and transaction related information
  • Provided timely and effective support to customers, who had IT-related queries.
  • Delivered clear, jargon-free technical guidance to customers, enhancing customer satisfaction and confidence.
  • Maintained accurate records of support requests and solutions using internal data base.

Education

BA - Social Sciences

King's College London
09.2024 -

A Levels - Sociology, Business, Media, Turkish

The Bridge Academy
09.2022 - 06.2024

GCSEs -

The Bridge Academy
09.2017 - 06.2022

Skills

  • Communication
  • Sales
  • Adaptability to different softwares
  • Problem-solving skills
  • Data analysis capabilities

Languages

Turkish
Native

Certification

Certificates for Health and Safety, Oustanding Guest Service, Food Allergens and more.

References

References available upon request.

EXTRA-CURRICULAR ACTIVITES

Candidate at The Telegraph Media Literacy Programme from 01/03/23-31/03/23 

Timeline

IT Service Desk Analyst

East London NHS Foundation Trust
05.2025 - Current

BA - Social Sciences

King's College London
09.2024 -

Waitress

Olea Social
07.2024 - Current

Assistant at EMEA Rates and Credit Middle Office

UBS
06.2023 - 06.2023

A Levels - Sociology, Business, Media, Turkish

The Bridge Academy
09.2022 - 06.2024

GCSEs -

The Bridge Academy
09.2017 - 06.2022

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CAGLA BOZKURT