CACIOUS MPOFU
Syston,LE7
Summary
A dedicated and motivated T-Level Digital support services student at Dudley College with a strong interest in technology, electronics and IT systems. Currently serve as the football captain for Dudley college Students Union FC demonstrating leadership, teamwork and strong communication skills both on and off the field. Bring a passion for sports alongside technical knowledge.
Offering strong interpersonal and communication skills with knack for understanding customer needs. Knowledgeable about fostering relationships, handling transactions, and maintaining positive shopping experience. Ready to use and develop sales, negotiation, and customer service skills.
Overview
4
4
years of professional experience
Work history
E-commerce seller
Self-employed
04.2023 - 07.2025
- Identified and sourced discounted products from retailer who resells in Amazon Warehouse items.
- Sold over 20 products, including ovens, kettles and earphones on eBay.
- Started by using parents account and now managing own account since turning 18.
- Handled customer returns and exchanges with understanding and patience.
- Resolved customer queries, improved overall service rating.
- Worked during busy holiday periods maintaining high level of service.
Amateur painter
Self-employed
10.2021 - 05.2022
- Assisted professional painter in painting entire house in South Africa, focusing on detailed work around edges and near roof, leveraging comfort with heights.
- Independently painted house and swimming pool for family, completing projects successfully and receiving payment for work.
- Cleaned painting tools post-job completion, prolonged tool lifespan and optimised future performance.
- Achieved smooth finish by applying paint with roller and brush techniques.
Education
Level 2 Diploma - ICT Systems
Dudley College of Technology
United Kingdom 09.2023 - 06.2024
T-Level - Digital support services
Dudley College of Technology
United Kingdom 09.2024 -
High school - Physics, Chemistry, Biology, Computer science, Maths and English
Dinwiddie high school
South Africa 01.2020 - 06.2023
Skills
- Provided technical assistance and support for Microsoft Suite applications, including Word, Excel and PowerPoint
- Troubleshooting expertise
- Device set-up
- Multitasking under pressure
- Providing clear instruction
- Resolving conflicts professionally
- Maintaining professional composure
- Understanding diverse cultural sensitivities
- Adaptable to new technologies
- Analysing technical issues thoroughly
- Follow-Through on resolutions
- Operating systems expertise
Accomplishments
- GCSE Maths and English
- Level 2 Diploma in ICT systems and principles
- 2019 1st Top student
- 2021 academy football team of the year
Affiliations
- Football, music and video editing.
References
References available upon request.
Timeline
T-Level - Digital support services
Dudley College of Technology
09.2024 -
Level 2 Diploma - ICT Systems
Dudley College of Technology
09.2023 - 06.2024
E-commerce seller
Self-employed
04.2023 - 07.2025
Amateur painter
Self-employed
10.2021 - 05.2022
High school - Physics, Chemistry, Biology, Computer science, Maths and English
Dinwiddie high school
01.2020 - 06.2023
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