Ines Sahinbas
Liverpool
Summary
After obtaining my Bachelor's and Master's degrees in Sport Science, I have had the privilege of gaining additional skills and experience that have made me suitable for a variety of career options. One of my most notable experiences was working for the renowned Walt Disney Company on their cruise liners for five years, where I fulfilled challenging Front/Back office and Customer Service roles, catering to the needs of 4000 guests and 1200 crew members. The extensive training provided by Disney has endowed me with the confidence to assist guests with various needs.
Furthermore, I have continued to develop my skills in marketing, office administration, and work planning while working for Dm-drogerie markt d.o.o. and a geotechnical company.
A year ago, I joined the Royal College of Physicians as an Assistant Workplace Property Manager, covering maturity leave. This role has expanded my skills and work vision. A role that's been very fulfilling in a state-of-the-art eco building.
I consider myself a dependable and organized team player with excellent communication skills. I am hardworking, reliable, and fully dedicated to my work. I am capable of building strong relationships with employees at all levels of an organization, thereby enhancing teamwork and collaboration. I am always eager to learn, gain new experiences, and achieve my goals while contributing to my organization's success.
Overview
11
11
years of professional experience
Work History
Assistant Workplace Manager
Royal College Of Physicians
07.2023
- Controlled processes for department budgets including reconciliations, tenant rent and service invoices
- Raising the purchase orders and other financial tasks related to the Property team
- Assisted the Property Team with maintaining the College's ISO14001/ISO9001 and WELL Standard accreditations, including audits, review processes, and maintenance of the environmental management system
- Invoice and payment processing, facilitating payments for goods and services to our suppliers
- Monitored and reviewed the monthly finance reports, including forecasts against budget, financial and operational goals
- Organized inductions for new starters at RCP and conducted safety building tours
- Supported the Workplace Manager in achieving their sustainable and environmental goals
- Conducted regular building inspections to ensure compliance, proper maintenance, and a high standard of user experience
- Supported the department with office relocation projects, space planning, and coordinating with other departments
- Organized and administered meetings for the Environmental Committee, Health & Safety, Tenants, and Departmental teams, including creating agendas and taking minutes
- Conducted RCP and tenant security audits to ensure compliance with RCP branding
- The Spine key point of contact between RCP colleagues, tenants and key service/supply partners who provide facilities services
- Provided support to other departments by giving tours of the building and promoting RCP's history and values
- Contributed to the work of other departments and wider RCP activities
- Part of the Summer and Christmas party organization team.
Administration Specialist
Ground Risk Ltd
03.2022
- Maintained office files in both electronic and hard copies
- Accurately tracked tax, invoicing and budget information using Quick Books
- Assisted with invoicing and payroll to help facilitate efficient workflow
- Improved current filing system by moving to cloud-based storage solution
- Prepared, reviewed and submitted team expense reports
- Typed and proofread documents produced by other staff members
- Handled scheduling of meetings and calendar management for senior staff
- Ordered office supplies and researched new deals and suppliers
- Created email notifications, invitations and agendas for meetings, events and appointments
- Received, sorted and distributed incoming mail
- Provided printing, photocopying scanning support to colleagues
- Monitored and updated budget and account records
- Made travel arrangements and booked accommodation for staff members
- Efficiently documented and filed confidential records.
Fitness Specialist and skiing instructor
Private business
10.2018 - 01.2022
- Created and coordinated aerobics and Pilates classes mixed with Functional Movement System exercises to energise, strengthen and increase overall client fitness levels
- Provided 1:1 personal fitness training
- Assisted clients with injury management to maintain optimum health and fitness
- Offered personalised nutrition advice to clients to facilitate achievement of fitness goals
- Offered private skiing lessons during winter season to children and adults.
Personal Assistant
AD Delic D.O.O.
03.2021 - 01.2022
- Handled and responded to all correspondence including phone calls, emails and letters
- Scheduled appointments and organized diary entries
- Created reminders for meetings, appointments and other important tasks
- Liaised with other members of staff and external parties
- Created shop catalogues.
Senior Marketing Specialist
dm drogerie markt d.o.o
01.2018 - 01.2021
- Dm drogerie markt d.o.o
- Product catalogue editor: prepared spread sheets with products (brand name, price, description), created articles and the visual appearance of the catalogue, developed story ideas synchronised with company campaigns
- Managed photographers, graphic designers and the production process to publish the catalogues
- Published a new catalogue twice a month
- Planed and created campaigns together with marketing team, developed strategic plans for communicating the brand massage, visual appearance of billboards and newspapers
- Advert creation together with photographers and graphic designers
- Facebook and Instagram customer support
- Monitored competition companies, creating daily updates for sales managers
- Company sport ambassador: created, organized company sports games; Took a part of creating Health and safety exercises company brochure.
Promotion: Crew Office Manager
Disney Cruise Line
01.2017 - 09.2017
- Prepared and processed all crew immigration and customs procedures and issues
- U.S
- Customs and U.S
- Immigration duties
- Responsible for all Crew passports and visas, documentation preparation for singing on and off the ship
- Had to become familiar with tax laws
- Crew medical emergency paperwork and customs procedures
- On-board revenue duties
- Guest Services duties
- Voyage incident report
- Provided support to the crew members in the form of communication, berthing, travel, general information, and singing on and off the vessel
- Addressed crew issues calmly and professionally, delivering quick, successful resolutions.
Promotion: Guest Service System Coordinator
Disney Cruise Line
07.2016 - 12.2016
- Responsible for On Board Airline Check-in Program
- Responsible for organisation and return of lost and found on board of the ship
- Responsible for Arcade (kids playroom): supplies, maintenance and guest assistance
- Performed Guest Services day-by-day duties as mentioned in my role as Guests service host
- Responsible for organizing the Voyage Incident Report which documents guest and crew complaints.
Guest Service Representative
Disney Cruise Line
12.2015 - 06.2016
- Met and exceeded guests' expectations and provided services they need
- Provided itinerary planning, booking of events and folio settlements
- Answered general questions and provided assistance to guests at the desk and over the phone
- Resolved guest's complaints and acknowledge feedback
- Handled payments through cash, checks and credit cards
- Preformed day-to-day tasks as per Operating Guidelines (restaurant bookings, and cancellations, dietary requests, Port Adventure bookings and cancellations, housekeeping requests and issues, luggage delivery and issues, special cruise requests)
- Part of the cruise weddings organisation team
- Taking care of Disney Magical and Make-A-Wish families during the whole cruise
- Preformed Additional duties as stipulated by management
- Maintained knowledge of Guest areas, activities, operating hours and location onboard the ship and port of calls
- Checked in guests, providing room keys and hotel maps
- Prepared customer bills and processed payments upon checkout
- Advised guests of hotel services to maximise experience enjoyment.
Lifeguard and Port Adventure Recreation Host
Disney Cruise Line
04.2014 - 11.2015
- Ellis & Associates International Lifeguard Certificate (first aid, Airway Management, cardiopulmonary resuscitation - CPR, usage of an automated external defibrillator - AED, advance care, supplementary oxygen support and water spinal injury management)
- Performed aquatic rescues, emergency care and recreation assistance on the ship and Disney private island Castaway Cay
- Responsible for the safety and welfare of guests
- Port Adventure operations: tour sales and bookings, tour guiding and guest assistance.
Sports Teaching Assistant
Academy of Fine Arts
01.2013 - 12.2013
- Teacher and demonstrator of Martial Arts, gymnastic and acrobatics
- Assisted with organizing and grading practical exams for students.
Swimming Instructor
DAMI Fitness and Health
01.2011 - 04.2013
- Planed and organized Splash & Play program for toddlers
- Swimming instructor for beginners.
Aqua Aerobics Instructor
DAMI Fitness and Health
01.2011 - 03.2013
- Planned and leaded Aqua classes for customers
- Promoted health and well-being to customers.
Education
Masters of Science - University of Sport and Physical Education
07.2013
Bachelor of Science - University of Sport and Physical Education
05.2012
Skills
- Good communication and costumer-handling skills
- Good organizational skills to perform role with full dedication, integrity and care to make a significant contribution to the image and profits of the company
- Strong writing, editing and interpersonal skills
- Analytical thinker with strong conceptual and research skills
- Natural leader who displays strong decision-making and attention to detail
- Ability to multitask, work under pressure and meet deadlines
- Ability to work independently and as part of a team
- Excellent negotiation skills
- Computer proficient
Languages
Bosnian
Native language
English
Proficient
C2
Croatian
Proficient
C2
Serbian
Proficient
C2
German
Intermediate
B1
References
- Catherine Hardman, Royal College of Physicians, catherine.hardman@rcp.ac.uk, 1513181905
- Anthony Boothe, Royal College of Physicians, anthony.boothe@rcp.ac.uk
- Oliver Hinds, Ground Risk Ltd, groundrisk.projects@gmail.com, 07943633085
- Alma Maksumic, AD Delic D.O.O., ad.delic.doo@gmail.com, 0038762140858
Timeline
Assistant Workplace Manager
Royal College Of Physicians
07.2023
Administration Specialist
Ground Risk Ltd
03.2022
Personal Assistant
AD Delic D.O.O.
03.2021 - 01.2022
Fitness Specialist and skiing instructor
Private business
10.2018 - 01.2022
Senior Marketing Specialist
dm drogerie markt d.o.o
01.2018 - 01.2021
Promotion: Crew Office Manager
Disney Cruise Line
01.2017 - 09.2017
Promotion: Guest Service System Coordinator
Disney Cruise Line
07.2016 - 12.2016
Guest Service Representative
Disney Cruise Line
12.2015 - 06.2016
Lifeguard and Port Adventure Recreation Host
Disney Cruise Line
04.2014 - 11.2015
Sports Teaching Assistant
Academy of Fine Arts
01.2013 - 12.2013
Swimming Instructor
DAMI Fitness and Health
01.2011 - 04.2013
Aqua Aerobics Instructor
DAMI Fitness and Health
01.2011 - 03.2013
Masters of Science - University of Sport and Physical Education
Bachelor of Science - University of Sport and Physical Education
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