Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Munis Umatiya

Senior KYC Analyst
London

Summary

Experienced KYC Analyst with over 4 years of experience in KYC. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. In current role I have shown initiative to take on added responsibilities to meet team goals. I am also an organised team leader who builds positive rapport, inspire trust and guide teams toward achievement of organisational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

5
5
years of professional experience
1
1
Language
2
2
years of post-secondary education

Work History

KYC Consultant

Delta Capita
London, England
Jul.2022 - Nov.2022
  • Analysed problematic areas within the KYC desk procedures to provide recommendations and solutions to increase efficiency of the team by 40%.
  • Analysed financial statements, bank records and government databases to identify fraud and other instances of financial crimes.
  • Performing end to end KYC reviews of MNC and Corporate banks with Investment Banking Clients and Products.
  • Conduction negative news checks using Factiva and publicly available resources such as Bloomberg, Financial Times and Company Registry websites so build a Customer profile and compare with the information held on file for the customer.
  • Adjusted end-to-end KYC process needs to align with workforce capabilities.
  • Mitigation and escalating sanctions exposure to Financial Crimes Officer and MLRO in a timely manner to obtain guidance on how to proceed with the review.

KYC Analyst

HSBC
Leicester
Apr.2018 - Jun.2022
  • Organising and leading weekly training and
    knowledge sharing sessions within department.
  • Supervised and trained team of ten contracted
    employees to keep on task for timely completion.
  • Used coordination and planning skills to achieve
    top results according to schedule.
  • Implemented staggered diary within department
    to increase appointment slots for customers.
  • Assisting customers on inbound calls to complete
    safeguard reviews.
  • Created plans and communicated deadlines to
    ensure ID System project was completed on time.
  • Liaising with colleagues across multiple
    departments to assist with customer’s needs.
  • Liaised with risk management, internal audit and
    employee services departments to direct
    compliance issues to appropriate channels for
    investigation and resolution
  • Drove system improvement efforts from concept to
    completion while strategically managing outside
    vendors.
  • Enhanced regulatory, strategic, and operational performance to keep in alignment with deadlines.
  • Maintained detailed case documentation and
    database files of financial investigative research to
    trace proceeds of criminal activities and investigative interests.
  • Traced and identified illicit proceeds deposited
    into accounts by analysing financial documents.

Business Account Opening Associate

HSBC
Leicester
Jan.2018 - Apr.2018
  • Manage cases independently and efficiently: focus on efficiency, quality, and effectiveness.
  • Adherence to documented policies and procedures.
  • Ensure timely completion of Know Your Customer
    (KYC) data inputs into bank system(s)
  • Quality monitoring scores/non voice checks: direct
    customer feedback via complaints, compliments
    and customer satisfaction surveys.
  • Completion of required training and accreditations.
  • Offered friendly and efficient service to customers,
    handled challenging situations with ease.
  • Interviewed customers to obtain information needed for customer due diligence when applying for new business account.
  • Contacted customers as soon as issues arose to immediately find resolution before problem
    escalated.
  • Completed twenty-five business account application from
    background checks, customer due diligence and opening of account.

Business Account Opening

HSBC Bank
Leicester
Apr.2017 - Dec.2017
  • Assisting customers at first point of contact with their business account enquires.
  • Resolving issues in timely and efficient manner.
  • Taking ownership to limit customer complaints.
  • Actively promoting features and benefits of our products after gaining an understanding of their
    business needs.
  • Maintain and develop personal knowledge and skills through continued professional development
    as well as ongoing desk training.
  • Handled 100-120 calls per day to address customer inquiries and concerns.
  • Actively listened to customers, handled concerns
    quickly and escalated key issues to supervisor.

Education

Diploma - Accounting

Leicester College
Sep.2014 - Jul.2015

Diploma - Accounting

Leicester College
Aug.2015 - Jul.2016

Skills

  • Managing Customer Relationships
  • Problem Solving
  • Leadership skills
  • Financial Analysis
  • Dependable and Responsible
  • Self-Motivated

Timeline

KYC Consultant

Delta Capita
Jul.2022 - Nov.2022

KYC Analyst

HSBC
Apr.2018 - Jun.2022

Business Account Opening Associate

HSBC
Jan.2018 - Apr.2018

Business Account Opening

HSBC Bank
Apr.2017 - Dec.2017

Diploma - Accounting

Leicester College
Aug.2015 - Jul.2016

Diploma - Accounting

Leicester College
Sep.2014 - Jul.2015

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Munis UmatiyaSenior KYC Analyst