Detail-oriented professional with strong customer service and client relations expertise, adept at managing appointments and payments with precision. Skilled in verbal and written communication, fluent in Bulgarian and Turkish, and confident in English. Demonstrates exceptional organisational abilities, problem-solving under pressure, and proficiency in tools such as email, WhatsApp, and Google Docs. Reliable, trustworthy, and capable of working independently while maintaining focus on tasks. Committed to delivering excellence through a positive attitude and adaptability.