Byron Onyiuke

At Harriot Haynes I came in as Junior assistant coach for the under 9’s team.

• Creating and Implementing game strategies, utilizing players strengths, While assisting the head coach of the under 9’s with tasks , co ordinating programmes and conducting training drills.
• Analysing and adapting coaching techniques and styles to changing rules, trends and team performance. Evaluate team members skills and also conducting performance reviews.

• Attended local tournaments and exhibitions representing the organization, creating positive brand awareness among parents & spectators.
• As a junior coaching assistant on gamedays, I helped to coach warmups for the players upon arrival of the players. and did passing dribbling and shooting drills with players before the game, as well as making suggestions during games and at half time .

• As a regular housekeeper at Downhall spa, with a colleague, I was assigned by downhall housekeeping management ,a minimum of 12 rooms to be done once a day and some of the rooms had guests staying overnight, while others had guests arriving during the day.
• Maintained well-stocked trolleys with complete cleaning, linen and comfort supplies, enabling efficient room turnarounds between guests.
• Replaced sheets, duvets and pillowcases , maintaining spotless presentation standards.
• Serviced bathrooms with fresh supplies and regular cleaning.
• Emptied bins regularly, carefully sorting waste and recycling to improve establishment sustainability.
• Responding at all times in a friendly, helpful manner to guests and other colleagues.
• Cleaned bathrooms and bedrooms thoroughly to service level agreements.

• Welcome and greet guests and customers, upon there arrival to create a welcoming atmosphere,
• Keep an accurate record of clients orders and maintain effective communication with kitchen staff to ensure that all orders were delivered promptly.
• Served food and beverages to guests at venues or catering events.
• Assisted with food and preparation in the kitchen, keeping buffets fully stocked with fresh dishes and clearing away dirty plates cutleries.
• Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.

During my time in Mink finance professionals for work experience I produced Administrative duties which included:

• Developing and updated spreadsheets and databases to track, analyse and report on performance and sales data and executed record filing system to improve document organization and management.
• Provided comprehensive administrative and clerical support, including organising files, creating spreadsheets and imaging documents and copying data.
• Filling Hardcopies, Electronic Documents, Data Entrues Into the System,and Cataloguing, files n folders etc

Till Operator – Matchday & Event Staff
Various Venues: Tottenham Hotspur Stadium, Gtech Community Stadium, Stamford Bridge, The Oval Cricket Ground
2022- Current
Constellation – if applicable)

Key Responsibilities & Achievements:

• Delivered high standards of customer service, handling food and beverage transactions accurately and professionally.
• Ensured compliance with cash handling procedures, including balancing tills, processing card payments, and issuing correct change.
• Maintained cleanliness and hygiene standards at till and surrounding service areas in line with food safety and stadium regulations.
• Adapted quickly to different stadium setups and team protocols, demonstrating flexibility and the ability to follow site-specific operational procedures.
• Operated electronic point of sale ) systems efficiently in high-volume, fast-paced environments during football matches and large-scale events.
• Worked collaboratively with diverse teams, including catering, bar, and kiosk staff, to ensure smooth service during peak periods.
• Responded to customer enquiries and resolved minor issues promptly and courteously, enhancing guest satisfaction.
• Efficiently served customers by processing orders for beverages (including canned beer, cider, and draught beer), soft drinks, and snacks.

MY Key Skills Developed during my time were too:

• Cash handling & POS systems
• Customer service excellence
• Multitasking under pressure
• Team collaboration
• Event catering operations
• Venue-specific adaptability

Pourer / Bar Staff – Matchday & Event Operations
Various Venues: Tottenham Hotspur Stadium, Gtech Community Stadium (Brentford), Stamford Bridge (Chelsea FC), The Oval Cricket Ground
Constellation

My Key Responsibilities & Achievements were to :

• Accurately and efficiently poured alcoholic and non-alcoholic beverages in high-volume matchday bars and kiosks, maintaining speed and consistency under pressure.
• Provided excellent customer service to guests, creating a welcoming and friendly atmosphere in fast-paced, crowded environments.
• Ensured compliance with alcohol licensing laws, age verification protocols (Challenge 25), and responsible serving policies.
• Maintained cleanliness and organisation of bar areas, restocking supplies, and assisting in post-event breakdown and clean-up procedures.
• Followed strict hygiene and health & safety guidelines in line with stadium and food & beverage regulations.
• Adapted to multiple venue layouts, bar systems, and operational protocols, demonstrating reliability and flexibility across various teams and events.
• Worked collaboratively with supervisors and colleagues to meet peak demand efficiently during halftime rushes and special events.

The Key Skills I Developed:

• Beverage preparation & pouring techniques
• Alcohol service compliance (Challenge 25, licensing laws)
• High-volume customer service
• Fast-paced teamwork & communication
• Time management under pressure
• Venue adaptability & operational awareness