Summary
Overview
Work history
Skills
Timeline
Generic

Byron McGuigan

Stirling

Summary

Accomplished Customer Service Representative of 3 years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.

Overview

7
7
years of professional experience

Work history

Customer service representative

Diligenta
Stirling
2022.10 - Current

For over the last 3 years i have been working for diligenta and have really enjoyed it. I feel as though this job has made me a more confident and approachable person, i do also feel that i have contributed towards achieving company targets whilst ensuring adherence to service standards and maintained up-to-date knowledge, resulting in effective customer service. I am however looking to move on from this role and i am trying to find something that i can really focus on making my career for my long term future.

Maintenance operative

Triage Ltd
Stirling
2022.01 - 2022.08

For 8 months i worked a temporary job with Triage Central in Stirling, throughout this time i gained good knowledge of a variety of hand tools which i used in daily operations. During this time i also demonstrated expertise in plumbing repair, enhancing building functionality and handled minor renovation projects successfully without requiring external contractors.

Ground maintenance operative

Resolution
Stirling
2019.04 - 2019.12

Resolution was a landscaping company based in stirling, after working with them for just over 8 months i gained experience in talking with customers and gaining good relations with them. During this time i also would be responsible for keeping pathways clear to ensure safe access routes for visitors, improving landscape design by planting, trimming and mulching greenery and also performed seasonal maintenance tasks to prepare grounds for changing weather conditions.

Skills

  • Client-Focused approach
  • Knowledge of gdpr
  • Email correspondence expertise
  • Time-Management prowess
  • Microsoft suite expertise
  • Telephone manners
  • Pressure handling
  • Familiarity with company policies
  • Efficient telephonic etiquette
  • Data entry proficiency
  • Problem-solving

Timeline

Customer service representative

Diligenta
2022.10 - Current

Maintenance operative

Triage Ltd
2022.01 - 2022.08

Ground maintenance operative

Resolution
2019.04 - 2019.12
Byron McGuigan