I am an ICT specialist with experience in networks and infrastructure solutions architecture and UK public sector best-in-class digital transformation. I have delivered the whole cycle from inception, through design, to implementation and optimisation of telecom, Data Centre infrastructure and security.
I have enthusiasm for life-long learning and my ambition to continually evolve in the ever-changing world of business and technology. I am eager to explore new perspectives, strategies and tools that will help scale innovations in pragmatic and meaningful ways, driving impactful business transformation.
I am well trained on Data up to January 2025 and proficient in Salesforce, data analysis to help navigate the client space and grasp how the full spectrum of products translates into ever-changing customer business requirements. I offer strong analytical and communication skills with solid foundation in client engagement. Skilled in communication and problem-solving, able to bridge gap between technical and non-technical stakeholders. Furthermore, I maintain a thorough understanding of the relevant industry sector and key technology landscape, which allows me to effectively communicate customer requirements to product management teams and influence future product development.
I demonstrate proficiency in solution selling and project management, committed to delivering innovative solutions that drive customer success and business growth. I have worked for network vendors and operators in the UK and abroad and have accumulated a wealth of knowledge, skills and experience having successfully completed projects as highlighted on page 2 of my CV.
Leadership
Intrapersonal
Interpersonal
Analytical
Critical thinking
Emotional intelligence
Active listening
Client engagement
Business case development
Value proposition articulation
Public speaking
Cross-functional collaboration
Adaptability
Time management
Teamwork
Conflict management
Salesforce mastery
Software development understanding
Market insight generation
Competitive intelligence gathering
Account management competency
Cloud computing understanding
Data centre solutions knowledge
Microsoft Office proficiency
Resilience under pressure
Product Management
Vendor management
Channel partner management
Project delivery management
Presentation skills
Workshop facilitation
SLA management
Customer experience management
Corporate security
MS Teams
Multi-Factor Authentication
Cyber security threat monitoring
Knowledge of saas products
Market research proficiency
Inventory management
Process Improvement
Project coordination
Post-sales support
AI
Datasets
Algorithms
Machine learning
Unsupervised learning
Supervised learning
Reinforced learning
Deep learning
Professional Reference: Dilip Chotai, Network Technical Presales Consultant at Jisc. dilip.Chotai@jisc.ac.uk, Mobile 07718189192.
Personal Reference: Eric Smith, Assistant Team Leader, Ermine Community Hub, 2 Ermine Road, London, N15, 6DB. Eric.Smith@Haringey.gov.uk