Going to the gym
Byllal Demba
London
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer-focused Service Technician with skill repairing leaks, balancing tires and completing alignments. Familiar with oil changes, fluid flushes and other services. Adept at learning new technical skills quickly. Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Retail Assistant
Sainsburys
11.2022 - Current
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Food Courier
Deliveroo
11.2017 - Current
- Cultivated warm relationships with regular customers.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Greeted customers and provided outstanding customer service.
Service Technician
Kwikfit
03.2023 - Current
- Inspected vehicles to diagnose operational issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Replaced faulty components on cars and performed preventive maintenance to secure smooth operation of components.
Tire Technician
Kwikfit
12.2019 - 07.2021
- Maximized efficiency by coordinating changing and rotating of tires.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
Education
GCSE French - B -
Ernest Bevin College
Tooting 09.2014 - 07.2015
GCSE Maths C -
Ernest Bevin College
09.2014 - 07.2015
BTEC Level 2 Workskills -
SGS College
Bristol 09.2015 - 07.2017
Level 2 Award in Electric/Hybrid Vehicles -
IMI
02.2024 - 02.2024
IMI Level 3 Award in Automotive Refrigerant -
IMI
06.2024 - 06.2024
Skills
Attention to Detail
Flexible and Adaptable
Vehicle repairs
Route Management
Can-Do Attitude
Interests
Reading
Spending time with family
Timeline
IMI Level 3 Award in Automotive Refrigerant -
IMI
06.2024 - 06.2024
Level 2 Award in Electric/Hybrid Vehicles -
IMI
02.2024 - 02.2024
Service Technician
Kwikfit
03.2023 - Current
Retail Assistant
Sainsburys
11.2022 - Current
Tire Technician
Kwikfit
12.2019 - 07.2021
Food Courier
Deliveroo
11.2017 - Current
BTEC Level 2 Workskills -
SGS College
09.2015 - 07.2017
GCSE French - B -
Ernest Bevin College
09.2014 - 07.2015
GCSE Maths C -
Ernest Bevin College
09.2014 - 07.2015
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