Byju Joseph
ASHFORD,Kent
Summary
Collaborative Technician specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues, and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.Technology-inclined professional possesses strong troubleshooting capabilities and acustomer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
I have worked in the sales and customer service industry as well, one reason I particularly enjoy these businesses, and the challenges that go along with them, is the opportunity to connect with people.Self-disciplined professional with ample experience in IT, customer service, and technical support. Adept in troubleshooting, diagnosing, and designing computer systems to customize client needs. Eager to enhance skills and achieve growth in an organization. I am looking forward to a career where can I utilize the skills and knowledge, I acquired from my education and employment.
Overview
23
23
years of professional experience
24
24
years of post-secondary education
Work history
L2 mobile Technician
SBE Ltd
Ashford, Kent
06.2011 - Current
- Repairing and refurbishing mobile phones, Tablets, Wi-Fi modems etc for leading Mobile network companies in Europe
- After that latest software updated in each device
- Solder wires onto circuit boards and other electronic components
- Inspect finished products for accuracy and quality.
- Mentored junior staff in repair and maintenance, increasing team skills and abilities.
- Performed software updates to fix bugs and patch vulnerabilities.
- Deconstructed mobile devices to analyse faults, perform replacements or recycle parts.
- Monitored inventory and tracked parts usage, decreasing losses and waste.
- Completed repair tasks within specified timeframes, growing brand reputation and fostering customer loyalty.
- Verified warranty status of damaged or faulty devices before initiating repairs.
- Tested repaired devices and confirmed correct functionality with no new issues.
- Recorded job details in tracking system and maintained repairs database.
- Observed health and safety regulations during repairs, decreasing accidents.
- Serviced and repaired smartphones and tablets, replacing old or worn-out parts with new items.
- Followed manufacturer manuals and guidelines in troubleshooting and fixing devices.
- Conducted functionality tests to determine problems and pinpoint solutions.
- Applied cosmetic repairs to restore aesthetic outlook.
- Fixed devices to exceptionally high standards for outstanding customer satisfaction ratings.
IT Can Help Volunteer
AbilityNet
London
04.2022 - Current
- Ability Net is the leading UK charity for computing and disability and our services help disabled people achieve their goals at home, at work, and in education
- Offered technical expertise to contribute to the 2nd and 3rd line of support.
- Investigated and diagnosed customer's technical and product queries.
- Communicated complicated concepts to customers with varying levels of technical understanding in an anon-patronizing manner.
- Set up emails, phones and general hardware technical support capabilities.
- Handled and resolved technical questions, communicating clearly to non-technical audiences for easy understanding.
Computer Hardware Engineer
IT Palace computers
, INDIA
03.2010 - 06.2011
- Solved residential and business problems and concerns including Internet connection, network support, and configuration
- Assemble and repair personal computers and DSI support and email support
- Perform IOS upgrades for network switches routers and firewalls
- Manage network and PC from client sites Problem solved through phone and emails.
- Visited customer sites to accurately and promptly resolve [Type] issues.
- Participated in internal audits of quality management systems.
- Provided new product training to partners, stakeholders, and support team for a thorough education on operational requirements.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
Production Operative
SBE Ltd
Ashford, Kent
09.2009 - 03.2010
- Worked on own company software and keep records of all mobile phones details which coming for refurbish and repair.
- Accurately labelled and packaged items.
- Carried out picking and packing to production requirements, maintaining department dispatch speed.
- Performed cleaning activities across site to maintain safety and compliance.
Netto Food stores Ltd
Ramsgate
11.2005 - 09.2009
- Display our products to customers and give a goodservice after and before sales.
Web Support executive
Moftware LLC Ltd
New Delhi, INDIA
11.2004 - 04.2005
- Assisted customers with account access and password resets to support data protection.
- Scheduled upgrades and configuration to align management information systems.
- Trained and mentored support staff to provide exceptional customer service and swift resolution.
- Provided customer feedback to internal teams and developers to improve products and services.
- Printed online order slips for thewarehouse team to pick and pack for dispatch.
- Prepared and presented analytical reports on stock orders for management.
- Informed web users of problems, problem resolutions, and application updates.
- Set up and maintained website monitoring tools.
- Set up payment and shipping terms within SAP to ensure seamless eCommerce operations.
- Uploaded new website content to create new product listings.
- Developed and maintained documentation of operational procedures to reduce errors.
- Tracked support tickets and updated changes in thecompany system.
- Monitored web server hardware and software to support optimal functioning.
IT Trainer
Datapro InfoWorld
, INDIA
01.2001 - 11.2004
- I worked as an institutional IT trainer for hardware and software
- I had supported project developing team.
- Assessed staff performance to identify skills gaps between current and desirable learner skill levels.
- Supported firm-wide initiatives to equip staff with basic technical skills.
- Created and delivered training programmes for supported applications and systems.
- Determined future learning requirements from trends and patterns and helped develop new curricula.
- Prepared and delivered professional training courses, webinars and individual coaching sessions to employees.
- Tested approved software for company devices and used knowledge in developing training content.
Education
Certification
CompTIA+
09.2023 - 09.2023
Master degree in Computer Application - Computer Applications
Madurai kamraj University
INDIA 06.2000 - 03.2023
Diploma - computer Hardware and Network
St. Joseph's computer
01.1999 - 02.2000
B.COM (Bachelor Degree in Commerce) - Accountancy, Accountancy, Commerce & Economics
Mahatma Gandhi University
1998
Pre - Commerce, Economics
Mahatma Gandhi University, Kerala Board of examination
1995
Skills
- Operating System: Windows, Windows2000 & NT,Linux
- Databases: Oracle -8/8i, SQL Server70, FoxPro, MS Access
- Applications:MS-office, Adobe family and Html, etc
- Accounting software:Tally, Ex-Next Generation
- Data collection and sampling
- Bank account management
- Data entry
- Accounts Payable/Accounts Receivable
Languages
English
Advanced
Hindi
Fluent
Timeline
Certification
CompTIA+
09.2023 - 09.2023
IT Can Help Volunteer
AbilityNet
04.2022 - Current
L2 mobile Technician
SBE Ltd
06.2011 - Current
Computer Hardware Engineer
IT Palace computers
03.2010 - 06.2011
Production Operative
SBE Ltd
09.2009 - 03.2010
Netto Food stores Ltd
11.2005 - 09.2009
Web Support executive
Moftware LLC Ltd
11.2004 - 04.2005
IT Trainer
Datapro InfoWorld
01.2001 - 11.2004
Master degree in Computer Application - Computer Applications
Madurai kamraj University
06.2000 - 03.2023
Diploma - computer Hardware and Network
St. Joseph's computer
01.1999 - 02.2000
B.COM (Bachelor Degree in Commerce) - Accountancy, Accountancy, Commerce & Economics
Mahatma Gandhi University
Pre - Commerce, Economics
Mahatma Gandhi University, Kerala Board of examination
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