Bwalya Kasase

Senior leader responsible for the change function, made up of change specialists, business analysts and Project managers. The function:

• Overall responsibility for processes within the organisation, managing changes
• Conduit between the business and the innovation labs team, providing project, change and business analysis expertise

• Pivotal to implementing change, the activity required to support the organisation's strategy
• Conduit
• Responsible for implementing change program to support industry-wide programs such as MHHS
• Monitoring and implementing changes to industry (Retail energy Code, Smart Energy code, Balancing and Settlement code, Uniform network code)
• Established an incubation hub for supporting next-generation product development and trials that included innovative Renewable Energy Trials.
• Providing support to regulatory reporting teams
• Conducting continuous process improvement activity in the business
• Assessing and making technology-based recommendations for business change

• Established a go-to-market operating model, including setting up relationships with third-party agents, outsourcing provision, and external system vendors.
• Set up shipper arrangements, including the acquisition of a Shipper licence and establishing third-party relationships to manage shipper activity.

• Responsible for accession to Industry codes, agreements and Standards and ongoing monitoring of adherence to the codes.
• Setting out the system's requirements and working with Information Security experts to establish the Information Security Management System
• Defining processes and identifying candidates for Robotics process automation, developing automation solution designs and overseeing implementation and use in production.
• Working with developers to establish Cloud Environment (AWS & Azure) and system architecture required to support operations.
• Defining requirements for digital tools, including quoting engines, customer self-serve platforms, and customer app.
• Provided design requirements for reporting and analysis tools
• Monitoring internal compliance and working with third-party vendors on compliance activity, industry code audits and code reporting submissions.
• Developed tools and workflows for managing interactions with white-label and managed partners.

Working for a boutique Consultancy firm providing Business process improvement and support to clients in the Utilities industry

• Design and implementation of operating models for clients' new product/sector propositions
• Streamlining workflows, reducing waste and exceptions
• Implementing failure o
• Performed analysis to identify development areas within the business whilst gathering requirements for changes to system functionality
• Developing robust business cases to justify system changes
• Addressed data capture issues, improving accuracy and efficiency
• Created detailed specification for new functionality, seeing through the full development lifecycle, including planning and supporting User acceptance testing
• Provided key application support to users as well as software testing support on major CRM releases
• Obtained data to support operational activity, querying databases using SQL
• Performed detailed data analysis and efficiently prepared accurate reports for internal stakeholders, as well as provided data to support settlement discrepancy remediation activity
• Updating CRM configuration following new releases and Business Process changes
• Captured ‘As is’ processes and designed ‘To be’ following the improvement identification
• Identifying candidate processes for automation and designing automation solutions to further enhance efficiencies
• Contributing to enhancements to the billing function, resulting in a significant reduction in output error rate

• Provided key operational support to new entrants going through controlled market entry; developed process documents for end-to-end supplier operations activity.
• Developed and implemented robust business processes in line with a controlled market entry
• Streamlining billing operations
• Liaised extensively with regulators regarding volumes and supply
• Oversaw forecasting for consumption and P&L
• Supported industry-wide Programme and project implementation for clients.
• Extracting and interrogating half-hourly forecast data for forecasting and reporting.
• providing the data required for regulatory reporting activities.
• Support customer migration for the client taking on a customer base through a supplier of last resort process.
• 
  

• Reported to the Head of Change, with responsibility for the analysis of business and industry-driven change
• Maintained a particular focus on business processes and identifying the consequential system requirements; developing acceptance criteria, managing User Acceptance Testing and making “Go/NoGo” recommendations
• Developed and managed the testing programme in response to the gas central system program (“Nexus”) including collaborative testing with “Big 6” partner
• Completed a Lean/Six Sigma review of the billing process resulting in a 75% decline in billing failure
• Conducted a review of system access, recommending and implementing revised authority levels and employee engagement to minimise operational impact
• Established a testing strategy for minor and major system releases with its subsequent application to two major releases leading to an 80% increase in defects detected in the test phase

• Established workflows required for effective monitoring and continuous improvement of end-to-end settlement processes.
• Conducting Data Analysis and Reporting for regulatory purpurses.
• Developed training and testing materials for the transfer of operational processes to an onshore and offshore outsource partner
• Developing system requirements for commercial gas market entry
• Planned and executed testing on Hudson’s in readiness for launch into the Commercial Gas Market.
• Undertook an analysis of settlement and billing, leading to a reduction in historical imbalances and preventative controls to stop revenue leakage from settlement imbalances.
• Undertook testing for major system releases
• Conducted training sessions for new software implementations, increasing staff productivity levels.