BUSOLA ABOLADE
Liverpool,Merseyside
Summary
Accomplished professional with expertise in tax planning, budgeting analysis, and tax-efficient investing. Demonstrates mastery in accounting software to optimise financial processes and ensure compliance with regulatory standards. Adept at delivering strategic financial insights to support organisational growth and sustainability.
Goal-driven Financial Advisor successful in building customer base and increasing revenue.
Expert in all areas of banking operations.
Experienced Financial Advisor with talent for delivering tailored financial solutions and guiding clients to achieve their financial goals. Expertise in investment planning, risk management, and client relationship management, resulting in significant client satisfaction and retention. Known for clear communication and strategic thinking, leading to measurable improvements in financial portfolios.
Overview
18
18
years of professional experience
Work history
Support Specialist Tech support/Remote Contact
The Co-Operative Bank
Skelmersdale, Lancashire
01.2024 - Current
- Developed tailored financial solutions to meet individual needs.
- Handled customer complaints, resolved them effectively and efficiently.
- Reviewed customer accounts to spot suspicious behaviour.
- Assisted in the development of new policies to strengthen fraud detection mechanisms.
- Handled numerous complex cases of suspected online banking fraud successfully leading to their resolution.
- Implemented robust compliance procedures to prevent regulatory breaches.
- Performed regular audits of client accounts ensuring accuracy and transparency.
- Enhanced client relations by providing expert financial advice.
- Advised clients in person, over phone to deliver top service and optimum strategies.
- Counselled clients on financial matters and provided recommendations on investment opportunities, products and services based on client needs and asset availability.
- Improved clients' understanding of tax liabilities through clear explanations.
- Processed financial transactions for smooth banking operations.
- Settled disputes quickly, ensured high levels of customer satisfaction remained intact.
- Increased customer satisfaction with thorough product knowledge and effective communication skills.
- Tailored banking solutions to individual needs for optimal customer satisfaction.
- Advised clients on regulatory compliance issues and developed strategies to comply with regulations while minimising risk.
- Maintained excellent client satisfaction by providing in-depth support.
- Conducted detailed investigations for identifying and preventing fraud.
- Detected fraudulent activities by analysing financial transactions.
Volunteer manager
Gifted Hands Skills Non Profit Organisation
liverpool, Merseyside
02.2020 - 06.2022
- Conducted performance evaluations regularly, provided constructive feedback to volunteers.
- Devised annual budget plans to fund various volunteer projects.
- Streamlined communication channels for efficient information dissemination amongst volunteers.
- Ensured compliance with health and safety policies during all volunteer activities.
- Organised logistics for large-scale charity events, boosted public engagement.
- Fostered inclusive environment by creating a comprehensive equality and diversity policy.
- Developed positive team culture by facilitating regular team building activities.
- Coordinated training sessions, ensured volunteers felt supported and equipped.
- Handled administrative tasks to streamline volunteer management process.
- Advanced community spirit by managing volunteer events.
- Managed conflicts effectively, maintained harmonious working relationships amongst volunteers.
- Recruited dedicated individuals for increased volunteer participation.
- Increased public awareness through organising local volunteer fairs.
- Organised recruitment workshops, conducted networking activities and attended volunteer fairs and community events to recruit staff.
- Established relationships and maintained communications with organisations, businesses and community groups to scope and recruit volunteers.
- Trained recruited volunteers by developing and implementing skill based training programs.
- Conducted ongoing evaluation and assessment of volunteers and programs, implementing necessary changes.
- Planned and developed company volunteer program, generating opportunities based on company values and program aspirations.
- Gathered data through written reports and other mediums for recordkeeping and analysis.
- Established clear budgets and cost controls strategies to meet objectives.
- Created classification systems to manage archives.
- Performed skill assessments to link volunteers to roles matching individual skills and competencies.
- Maintained volunteer schedule and rotation of duties.
Support care worker
Huntly Road Live-In support Resident
Liverpool, merseyside
02.2008 - 05.2009
- Conducted detailed observations and reported changes in client behaviour to healthcare professionals.
- Offered emotional support during challenging times, facilitating better coping mechanisms.
- Assured proper nutrition by preparing meals as per dietary requirements of each individual client.
- Calmly managed occasional outbursts or difficult behaviours from clients exhibiting excellent crisis management skills.
- Maintained a clean, safe environment for patients' comfort and safety.
- Developed personalised care plans in consultation with health professionals tailoring service provision according to individual needs.
- Enhanced patient comfort by promptly responding to requests or concerns.
- Assisted clients with daily activities for improved quality of life.
- Provided comprehensive care to patients by ensuring their physical and emotional needs were met.
- Facilitated social outings, promoting community integration and mental wellbeing.
- Responded rapidly during emergencies ensuring timely medical intervention.
- Improved hygiene standards by assisting clients with personal grooming needs like bathing and dressing up.
- Offered respite services for family caregivers allowing them brief periods of rest or time off from caring duties.
- Promoted patient independence through encouragement and guidance in performing tasks.
- Monitored physical and emotional wellbeing of individuals, reporting changes to care managers.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Worked in close partnership with families, friends and carers to improve care plan effectiveness.
- Improved physical and mental wellbeing of service users through patient-centred care planning.
- Worked closely with activity coordinators to communicate changing patient needs, optimising continued care and support.
- Updated first aid training to protect client welfare.
Education
Level 2 &3 - A 1&2 certification in book keeping
Training Link
Liverpool 01.2023 -
level 3certication - level 3certication ,DEA Assessor & Retrofit assesors
level 3certication ,DEA Assessor & Retrofit asseso
Liverpool 03.2023 - 05.2023
NVQ Level 2 - Principles of business admininstration
Training Qualifications Uk
Dunham house cross street ,uk M33 7HH 04.2020 - 06.2020
Higher National Diploma - Accountancy
The polythecnic Ibadan
Ibadan oyo state Nigeria 01.2000 - 02.2002
Skills
- Mastery in accounting software
- Knowledge on tax-efficient investing
- Decision-Making efficiency
- banking operation
- PSR
- investment
- Regulatory compliance awareness[fscs]
- Fraud detection software proficiency
- Financial literacy
- Knowledge of fraud schemes
- Customer behaviour profiling
- Time management aptitude
- Confidentiality assurance
- Fraud detection
- bank claims and disputes
- Bookkeeping
Affiliations
- reading,sewing/knitting,cooking
Timeline
Support Specialist Tech support/Remote Contact
The Co-Operative Bank
01.2024 - Current
level 3certication - level 3certication ,DEA Assessor & Retrofit assesors
level 3certication ,DEA Assessor & Retrofit asseso
03.2023 - 05.2023
Level 2 &3 - A 1&2 certification in book keeping
Training Link
01.2023 -
NVQ Level 2 - Principles of business admininstration
Training Qualifications Uk
04.2020 - 06.2020
Volunteer manager
Gifted Hands Skills Non Profit Organisation
02.2020 - 06.2022
Support care worker
Huntly Road Live-In support Resident
02.2008 - 05.2009
Higher National Diploma - Accountancy
The polythecnic Ibadan
01.2000 - 02.2002