Bushra Begum

• During internship worked on different sub-modules of SAP HCM includes OM, PA, TM & Payroll.
• Have great practice on configuration on all four sub modules and great knowledge of all transactional codes use in personnel administration, organizational management, time management and payroll.
• Personnel administration - PA20, PA30, PA40, PA70, PA71 etc.
• Organizational management - PO10, PO13, PO03 etc.
• Time management - SCAL, PT01,PT02, PT03 etc.
• Payroll - PA03, OH11, PU03 etc.
• Aware of end to end implementation process (SAP methodology), documentary work and process flow of support team.
• Aware of time management and types of time management.
• Define personnel area, personnel sub-area & required assignment.
• Maintained organisation assignments, location, departments and its hierarchies.
• Defined and maintained the objects and relationships that comprise an organizational plan.
• Maintained operations and functions in SAP.
• Define public holiday classes, daily work schedule, period work schedule its groupings, set work schedule rules and work schedule.
• Generate work schedule manually and in batch.
• Define absences, special absences, attendances and its types.
• As intern worked on counting classes, counting rules, deduction rules, quota types and required assigning done.
• Able to do complete configuration on payroll includes pay scale structure, payroll area, payroll control record etc
• Configuration on payroll driver (simulation run / test run), retroactive accounting.
• Learned and practice on different wage types how to copy wage type, valuation of base wage type and its characteristics.
• Aware of integration between OM & PA through RHINTE reports or T77S0.
• Aware of integration between PA & TM by maintaining infotype 0007.
• Learned and solve errors while doing configuration.
• LSMW & Payroll Posting.
• Determine defaults using features includes NUMKR, IGMOD, SCHKZ, TMSTA, ABKRS, TARIF etc.

• As a retail store manager, I was responsible for managing and leading a team of employees. This experience provides me with an understandings of workforce management, performance evaluation, and employee development.
• Handled employee documentation, including contracts, paperwork and starter packs.
• Lead team of 10 staff members including 3 supervisors.
• Handle various HR related tasks, such as recruitment, onboarding, scheduling, and ensuring compliance with labour laws.
• Focus on delivering exceptional customer service and managing customer satisfaction.
• Improve store NPS by 32% by forecasting sales items, reducing wastage, providing excellent service to customers.
• Worked with data related to sales, inventory, staffing and face various operational challenges and need to make decisions in a fast-paced environment.
• Forecasted sales performance to efficiently budget and order stock.
• Prepared sales reports and reconciled accounts with strong finance management skills.
• Providing support to team members to complete their training modules on time by following companies policies.

Promoted to ^

Barista Maestro ( Costa Coffee ) (Nov-2022)

• Handle time-sensitive tasks, managing orders and ensuring efficient operations. Train baristas, supervise and lead a team.
• Monitored staff performance, providing additional training on drink preparation and service as needed to meet brand standards.
• Maintained calm demeanour during high-volume periods.
• Providing support to store manager whenever its needed .
• Paid attention to customer feedback regarding menu offerings and recommended changes, improvements and new menu items.
• Worked with passion and enthusiasm to motivate junior team members

• Supported successful company recruitment and resourcing through headhunting, outreaching, interviewing and hiring.
• Maintaining personnel records, managing HR documents e.g. employment records, on boarding guides and updating internal database.
• Supported team with administrative tasks such as organising paperwork, gathering training manuals and generating contracts.
• Issuing offer letters, conducting employee verification of documents.
• Delivered consistent and reliable administration through strategic planning and coordination of HR functions.
• Attended meetings with team and principal to discuss and review policies, guidelines and regulations.
• Employee Grievances: Acted as first point of contact for general queries and for resolution of employee queries if critical then reporting the problems to the head.
• Administered exit clearance & interviews for the resigned employees and conducting formalities and providing inputs for final settlement .