Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bushra Ahmad

Birmingham

Summary

Skilled in relationship management and proficient in Microsoft Office, with capability to improve community health through careful care plan execution and strong communication. An organised and dependable candidate successful at managing multiple priorities with a positive attitude. Demonstrating supervisory experience and a goal-oriented approach, achieving high client retention, showcasing commitment to excellence and teamwork in dynamic environments.

Overview

13
13
years of professional experience

Work History

Community Care Assistant

Tipton Home Care
12.2022 - Current
  • Contribute to the improvement of community health by conducting regular home visits and assessments.
  • Streamline communication between healthcare providers, clients, and families to ensure optimal care coordination.
  • Provide emotional support for clients and families coping with chronic illnesses, disabilities, or end-of-life situations.
  • Promote independence among clients through tailored assistance with daily living tasks.
  • Maintain accurate records of client progress by documenting observations, interventions, outcomes, and any pertinent information on a timely basis.
  • Ensure a safe environment for clients by addressing potential hazards and maintaining clean living spaces.
  • Achieve a high rate of client retention by providing compassionate, professional care and building strong relationships with individuals and families.
  • Deliver high-quality personal care, including bathing, dressing, grooming, toileting, feeding, and mobility assistance for improved client comfort.
  • Assist clients with mobility such as getting out of bed, dressing and transferring to commode or wheelchair.
  • Uphold client dignity and privacy by demonstrating cultural sensitivity and adhering to confidentiality policies.
  • Address patient concerns and provided support to vulnerable demographics.
  • Provide compassionate and patient-focused care to cultivate well-being.
  • Ensure that the resident’s needs and wishes are met.
  • Talking to patients and reassuring them.
  • Recording and reporting essential information in the residents’ daily reports accurately and immediately (communication systems, care and health monitoring, accident and incident reports)
  • Assist in the assessment of the effectiveness of care implementation and delivery.
  • Implement action to meet and maintain care standards.
  • Work in cooperation with members of multi-disciplinary health teams in order to maximise opportunities for service user therapeutic care.
  • Encourage a model of self care and service user rehabilitation.

Credit and Marketing Officer

NIRSAL Microfinance Bank
07.2019 - 09.2022
  • Increased brand awareness by implementing targeted marketing campaigns and strategies.
  • Built strong relationships with industry influencers, securing positive coverage in relevant publications.
  • Organised events and trade shows to showcase company products and services, generating valuable leads.
  • Led creative brainstorming sessions that resulted in innovative ideas for promotional projects.
  • Monitored competitor activities, identifying potential threats or opportunities for strategic advantage.
  • Developed creative presentations, trend reports, kitted assets, and product data sheets.
  • Improved customer loyalty by developing targeted retention programs and initiatives.
  • Conducted market research studies to gain insights into customer preferences and behaviors, informing future marketing decisions.
  • Directed product development using in-depth knowledge of vendor landscape and industry insight.
  • Completed and submitted monthly and yearly reports to support executive decision making.
  • Analysed consumer usage patterns to identify trends and target key demographics.
  • Onboarded new customers efficiently by developing database listings, uploading information and defining related lists.
  • Curated investment letters and ensuring letters are sent to clients on schedule.
  • Communicated with clients regarding rollovers, inflows, and outflows of their investments.
  • Gathered comprehensive financial data from the clients in order to assess creditworthiness and loan repayment capacity.
  • Analysed risks and grant or deny loan requests to clients.
  • Tracked the status of current loans in addition to keeping up-to-date loan application records
  • Filed reports that demonstrated progress towards goals and criteria.

Volunteer - Care Assistant

Household Consultant Hospital
12.2019 - 09.2021
  • Facilitated communication between patients, families, and healthcare teams to maintain an open dialogue about ongoing care needs.
  • Mitigated patient-care risks with regular equipment safety checks.
  • Administered medications under supervision of licensed healthcare providers, following established protocols for dosage accuracy and timing.
  • Recognised and reported abnormalities or changes in patients' health status to case manager.
  • Assisted service users with eating, washing, and dressing.
  • Ensured the resident's needs and desires were satisfied.
  • Collaborated with other medical and social workers to deliver comprehensive care.
  • Accurately and promptly recorded and reported critical information in the residents' daily reports (communication systems, care and health monitoring, accident and incident reports).
  • Provided feedback to health and social care providers.
  • Gently encouraged residents to participate in leisure activities.

Manager

Nettetal Nigeria Limited
09.2018 - 06.2019
  • Accomplished multiple tasks within established timeframes.
  • Maximised performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication and ensuring high-quality service delivery.
  • Promptly addressed and evaluate customer needs in a courteous and supportive manner upon their arrival in the workspace.
  • Conducted a thorough review and analysis of business performance across daily, weekly, monthly, seasonal, and annual sales metrics.
  • Enhanced marketing competencies to meet credit goal specifics and expectations.
  • Maintained regular communication with existing customers to discuss stock requirements, preferences, satisfaction levels, and to ensure seamless service continuity.
  • Oversaw the appropriate presentation, organisation and storage of stock.
  • Conducted stock assessments and initiate supply requests from the supplier when inventory levels are insufficient.

Administrative Assistant

PIE Connect Ltd
08.2016 - 03.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organisation with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Managed customer account enquiries, delivering precise information to address service complaints and ensure customer satisfaction.
  • Assisted in multiple aspects of clerical responsibilities, including mail handling, document management, and file organisation.
  • Offered practical assistance to executive staff as required.
  • Executed a variety of essential administrative tasks to guarantee the efficient operation of the office and business.
  • Performed regular research from diverse information sources on current affairs across various topics and technology, focusing on planning and production.
  • Supported the CEO in developing concepts and strategies for company growth.
  • Aided in writing meeting minutes, scheduling interviews, preparing reports and drafting discussion topics.
  • Managed the request and timely replacement of office supplies.
  • Coordinated official travel arrangements and manage accommodation logistics.

Administrative and Finance Assistant

Niger Delta Development Commission
05.2015 - 04.2016
  • Supported the finance team by processing invoices and expense claims promptly and accurately.
  • Entered financial data into company accounting system with stringent adherence to data security protocols
  • Maintained accurate records of financial transactions in alignment with regulatory requirements.
  • Organised budget documentation and tracked expenses to maintain tight business controls.
  • Executed general administrative tasks as directed by the Operations Manager including managing correspondence, handling telephone messages and enquiries, and maintaining filing systems.
  • Ensured timely follow-up on deadlines, commitments, actions taken and the coordination of the collection and submission of reports to the Manager.
  • Offered administrative and financial assistance for conferences, workshops, and retreats; aid in the coordination and logistical support for training sessions and meetings.
  • Responsible for overseeing the management of office stationery supplies including maintaining the stock list, fulfilling staff requests for stationery, and keeping a detailed log of distribution.
  • Facilitated the organisation of travel and hotel accommodations, prepared travel authorisations, and processed requests for visas, identity cards, and other necessary documents.
  • Ensured the prompt financial oversight, tracking, and reporting of office operations within the region.
  • Accountable for the creation of payment vouchers and obtaining approval for each transaction, ensuring that all required signatories have endorsed the vouchers.
  • Supported the oversight of equipment and facility safety to ensure compliance with government regulations.

Intern - Communication and Advocacy Assistant

Bringing Educational Assistant to Many Inc
06.2013 - 12.2014
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Analyzed problems and worked with teams to develop solutions.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Coordinate and manage the procurement of office supplies, ensuring timely replacements.
  • Coordinate official travel arrangements and manage accommodation logistics.
  • Contributed to the preparation, writing, and editing of various reports and supported the organisation and promotion of BEAM Inc.’s fundraising activities.
  • Contributed to the development of communications and advocacy materials aimed at fundraising for BEAM Inc. and enhancing awareness of its initiatives including creating newsletters, reports, website content, capturing photographs, and overseeing BEAM Inc.’s diverse social media platforms.

Volunteer - Health Care Support Worker

Living Faith Church
02.2012 - 10.2012
  • Provided personal care in alignment with individual care support plans.
  • Provided support in the procurement and management of medication.
  • Provided training to young individuals in essential life skills, including washing, cleaning, and cooking.
  • Collaborated closely with social workers and other experts to deliver health packages for young individuals.
  • Utilised effective communication skills while engaging with family members and offering emotional support.
  • Increased client satisfaction by promptly addressing concerns and implementing necessary changes.
  • Maintained strict adherence to patient confidentiality guidelines, ensuring the protection of sensitive personal information.
  • Established rapport with clients and families to foster open communication and trust.

Education

Master of Science - Project Management

Birmingham City University
Birmingham, United Kingdom
09-2023

Post Graduate Diploma - Procurement And Supply Chain Management

Kaduna State University
Kaduna, Nigeria
07-2019

Bachelor of Science - Business Administration

University of Abuja
Abuja, Nigeria
04-2014

Skills

  • Relationship management
  • Excellent communication and listening
  • Goal oriented
  • Supervisory experience
  • Microsoft office proficiency
  • Organised and detail oriented
  • Care plan implementation
  • Patient confidentiality
  • Teamwork and collaboration
  • Attentive to people
  • Problem-solving

Timeline

Community Care Assistant

Tipton Home Care
12.2022 - Current

Volunteer - Care Assistant

Household Consultant Hospital
12.2019 - 09.2021

Credit and Marketing Officer

NIRSAL Microfinance Bank
07.2019 - 09.2022

Manager

Nettetal Nigeria Limited
09.2018 - 06.2019

Administrative Assistant

PIE Connect Ltd
08.2016 - 03.2018

Administrative and Finance Assistant

Niger Delta Development Commission
05.2015 - 04.2016

Intern - Communication and Advocacy Assistant

Bringing Educational Assistant to Many Inc
06.2013 - 12.2014

Volunteer - Health Care Support Worker

Living Faith Church
02.2012 - 10.2012

Master of Science - Project Management

Birmingham City University

Post Graduate Diploma - Procurement And Supply Chain Management

Kaduna State University

Bachelor of Science - Business Administration

University of Abuja

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Bushra Ahmad