Buschra El-Khalil
Hebburn
Summary
A resourceful and highly organized professional with comprehensive experience in high level executive support, team coordination, and office management across fast-paced, multicultural environments. Skilled in managing complex diaries, coordinating high-level meetings, and maintaining seamless operations for the senior leadership team, with a strong commitment to discretion and professional excellence. Adept at anticipating needs, prioritizing competing demands, and delivering results under pressure. Bring a collaborative approach to supporting cross-functional teams within finance, commercial, marketing, PR and media. Recognized for having strong communication, meticulous attention to detail, and a proactive mindset that drives efficiency and ensures leaders are always prepared and informed. I'm dedicated to making a meaningful impact through exceptional administrative support and a passion for organizational effectiveness.
Overview
19
19
years of professional experience
8
8
years of post-secondary education
Work history
Head of Partnerships
OddsMonkey
London
2023.01 - 2023.08
- Examine customer and affiliate needs while developing strategies to satisfy requirements.
- Discern key clients and affiliates while developing and reinforcing lucrative partnerships.
- Commence and direct affiliate programme while functioning as liaison and supplying support to affiliates, including aiding in planning and developing compliant relevant materials.
- Enhanced brand visibility through representation at social events. Connected with diverse audiences as spokesperson to promote essential initiatives.
- Gather monthly revenue reports from partners and affiliates for invoice preparation
- Gather monthly performance insights from partners and affiliates
- Pinpoint content creators and partner strategically to create engaging user content.
- Create and enhance marketing campaign alliances with affiliates.
- Oversee event execution for staff and partners while serving as social chair for the organisation.
Customer Experience & Support
OddsMonkey
London, UK
2021.01 - 2023.01
- Built social media community from inception, expanding to 15k members in record time
- Spearheaded strategic design, implementation, and optimisation of customer experience programmes.
- Introduced initiatives to research best practices, define metrics, and collect and assess customer data and feedback.
- Guided and managed ongoing data processes to assess, interpret, and quantify customer behaviour.
- Implement strategy for executing customer experience objectives
- Collaborate with cross-functional teams, including marketing, sales, product development, and customer service, to align customer experience initiatives with business goals and objectives.
- Assessing and interpreting key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, providing regular reports and insights to senior management.
- Crafted and presented content aligned with feedback received and customer requirements.
- Partnered with marketing to develop impactful campaigns and key messaging aligned with customer engagement triggers.
- Ongoing client interaction & support
Head of Support
Team Profit
London, UK
2018.01 - 2021.01
- Managed complex customer issues, resulting in high-level resolution rates.
- Improved response times with efficient ticket management systems. Coordinated member queries via Facebook, Messenger, emails, and live chat to guarantee rapid responses.
- Elevated Facebook group membership from 4k to over 40k while in the role
- Updated daily member offers, guaranteeing real-time accuracy. Produced informative posts regarding events and upcoming activities for members. Consistently maintained current information to boost member engagement.
- Provided essential information to facilitate initiation of matched betting journeys. Maintained data integrity through timely input of member details into the system.
- Analysed and verified member comments to eradicate misinformation and bolster group rules.
- Streamlined project oversight by enhancing communication flow among members, clients and staff. Ensured coverage and support for team members during crucial tasks. Regularly informed management on project statuses to aid in decision-making.
- Boosted member interaction through stimulating discussion posts alongside monthly giveaways and games.
- Executed social marketing initiatives across platforms like Facebook, TikTok, and Instagram. Produced captivating content consistent with branding strategies for maximum impact. Worked closely with Marketing to maintain adherence to ASA regulations.
- Website content generation and formatting (WordPress) for multiple content categories including promotional posts, guides for sophisticated offers, video tutorials, blogs.
- Implemented strategic business initiatives that enhanced operational efficiency. Fostered company-wide innovation by leading brainstorming sessions.
- Initiated support groups for newcomers, aiding in their integration.
- Performed monthly analyses of financial statements to uncover improvement areas.
- Designed engaging promotional layouts to attract customers.
- Organised brainstorming sessions to develop innovative venture ideas. Analysed feasibility and viability of various business expansion concepts. ie Team Casino
Freelance Wills Administration Manager
Just Wills
Doha, Qatar
2012.01 - 2013.01
- Oversaw all Wills, Sharia Compliant Wills and Power of Attorney services in Doha, Qatar (main headquarters was based in Dubai, UAE)
- Created extensive presentations about the Sharia Law and Islamic inheritance laws for expats living in the Middle East.
- Met with several HR departments about providing Wills and appointment guardians to all employees as part of their benefits programme.
- Assisted with all logistics and ministerial affairs in terms of attestation of Wills.
- Kept a record of all financial transactions and receipts.
- Maintained strong relationships with companies and private clients and handled a vast degree of confidential information with high level professionalism
Office Maanger/Team Manager and Account Executive
Haggie Hepburn LLC
Doha, Qatar
2008.01 - 2009.01
- Set up and managed all Qatar office administration including managing the schedules, meetings and travel arrangements for any senior executives visting the Qatar office.
- Coordinated team meetings for effective communication and project alignment.
- Acted as the relationship manager and traffic controller for all incoming and outgoing work from clients and made sure that all set deadlines were met using an organised tracking system.
- Acted as the main liaison between the Qatar office and London headquarters regarding all matters.
- Negotiated contracts with vendors, ensuring cost-effective services and supplies.
- Prepared detailed reports for senior management's strategic planning.
- Dealt with employee recruitment including interviews, drafting contracts and government procedures such as resident permits and exit visas.
- Helped in developing strategic and innovative communication proposals for a diversified pool of potential clients.
- Wrote and managed the internal communications for clients.
- Participated in PR pitch presentations through extensive brainstorming meetings including budget proposals and costs.
- Helped with organizing and handling of event logistics and media relations activities.
- Drafted, edited and issues press releases to local and regional media.
- Managed outsourced work such as translations, event suppliers and media research data.
- Updated and maintained media lists and contacts.
- Updated and maintained client status reports.
- Organized press conferences and carried out logistical requirements as well as preparing press packs and contact with journalists during and after the conferences/events.
Executive PA to the Director of News
Al Jazeera English
Doha, Qatar
2006.01 - 2008.01
- Managed the Director of News’ office (diary support, meetings, minutes, travel arrangements, expense claims and invoices) using an organised tracking system and spreadsheets
- Acted as a liaison between News and all other departments of the Al Jazeera Media Network.
- Acted as the first point of contact for all incoming and outgoing communication from the Director's office.
- Was part of the News recruitment committee for Al Jazeera English.
- Coordinated with the HR department regarding international advertisements for News positions, collated applications, arranged interviews and assisted HR with the recruitment administration processing and employee selection.
- Prepared and updated staffing lists and headcount templates.
- Managed news staff administration approvals-holidays, overtime, travel and expense claims.
- Assisted the Managing Editor with international bureaux administration, expense approvals and arranged visas for staff in foreign bureaux to visit the AJE Doha HQ.
- Provided administration support to the Deputy Director of News and all Heads of News department and senior leaders (6 in total)
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Scheduled meetings, conferences and appointments.
- Drafted documents and reports for management review.
- Organised master calendar of appointments, operational targets and projects.
- Prepared professional business correspondence on behalf of the senior management team.
- Prioritised incoming communications to filter out basic requests and minimise disruptions.
Human Resources Assistant
Al Jazeera English
Doha, Qatar
2005.01 - 2006.01
- Helped set up the HR department for Al Jazeera English (AJE start up).
- Managed recruitment rush and job requisitions from all departments and broadcast centres.
- Managed and prepared expat/local contracts and employee benefits.
- Arranged all work visas and sponsorship documents.
- Planned and coordinated inductions for new recruits.
- Helped new employees settle into Doha (housing allocation, opening of bank accounts, resident permits, schooling for dependents, car loans, general correspondence and guidance of culture and daily life).
- Updated employee files and templates.
- Managed medical expense claims and holiday travel entitlements
- Assisted in implementing diversity and inclusion initiatives.
- Ensured adherence to employment laws, minimising legal risks.
- Conducted exit interviews for valuable feedback from departing employees.
- Coordinated training sessions to enhance employees' skills and knowledge.
- Oversaw scheduling of annual leave requests avoiding understaffing issues during peak holiday seasons.
- Prepared personnel files, keeping all employee records up-to-date.
- Reviewed job applications to identify, vet and recommend optimal candidates for available positions, maintaining positive relationships with clients.
- Maintained and updated personnel records, storing employee information accurately for traceability compliance.
- Protected company assets, ensuring secure returning of employee equipment during off-boarding process.
- Minimised employee turnover, conducting benchmark research to ensure fair compensation.
- Researched pay scales to help inform development of competitive compensation packages.
- Produced accurate, reliable reports for management monitoring of personnel activity.
- Supported new hires during onboarding process, helping them settle into roles faster.
- Aided in the resolution of employee grievances, fostering a healthier workplace culture.
- Completed timely reports on HR metrics contributing towards strategic planning.
- Maintained employee records, ensuring compliance with data protection regulations.
Education
BBA - Business Administration and Economics
Bishop’s University
Sherbrooke 2000.01 - 2004.01
GNVQ - Advanced Business (Distinction)
Doha College
Doha 1998.01 - 2000.01
IGCSEs - Secondary school
Qatar International School
Doha 1996.01 - 1998.01
Skills
- Computer literate (Microsoft Office, Excel, PowerPoint, Outlook)
- Literate In Main Social Media Platorms and AI
- Interdepartmental coordination
- Project leadership
- Exceptionally Organised & Efficient
- Strong Communication Skills
- Influential Networking
- Relationship Management
Languages
English
Native
French (Intermediate)
Upper intermediate
Arabic (Spoken)
Intermediate
References
Available on request
Timeline
Head of Partnerships
OddsMonkey
2023.01 - 2023.08
Customer Experience & Support
OddsMonkey
2021.01 - 2023.01
Head of Support
Team Profit
2018.01 - 2021.01
Freelance Wills Administration Manager
Just Wills
2012.01 - 2013.01
Office Maanger/Team Manager and Account Executive
Haggie Hepburn LLC
2008.01 - 2009.01
Executive PA to the Director of News
Al Jazeera English
2006.01 - 2008.01
Human Resources Assistant
Al Jazeera English
2005.01 - 2006.01
BBA - Business Administration and Economics
Bishop’s University
2000.01 - 2004.01
GNVQ - Advanced Business (Distinction)
Doha College
1998.01 - 2000.01
IGCSEs - Secondary school
Qatar International School
1996.01 - 1998.01