Summary
Overview
Work history
Education
Skills
Certification
Languages
Affiliations
References
Timeline
Generic

Burim Veselaj

London

Summary

Accomplished professional with extensive expertise in operational and legal compliance, risk assessment, and customer service excellence. Holds a Level 3 Award in Food Safety for Retail and BIIB Level 2 Personal Licence, demonstrating a strong commitment to health and safety standards. Proven track record in data-driven decision making using tools like Tableau, WMF, and Workday. Adept at project management, team leadership, and performance management with a focus on people development and training. Skilled in financial performance analysis, commercial awareness, and profitability management. Advocates for well-being and culture within the workplace while effectively handling disciplinary matters and conflict resolution.

Overview

26
26
years of professional experience
1
1
Certification

Work history

Team Manager & Partner - Retail, Customer Service,

Waitrose & Partners
London - Kensigton High St - Vauxhall - Ruislip
11.2004 - 06.2025
  • Directed store operations across multiple branches, achieving exceptional sales results and contributing millions in revenue.
  • Ensured compliance with security, health, and food safety standards, consistently attaining over 95% in audits.
  • Executed key projects to enhance operational efficiency, resulting in increased customer footfall and satisfaction.
  • Cultivated a welcoming environment that prioritised commercial awareness and exceeded sales targets annually.
  • Managed directly stock management activities through data-driven analysis, maintaining shelf availability of 98% or above.
  • Supervised online grocery services using Tableau analytics, increasing online sales by 10% versus forecast.
  • Administered hiring processes alongside talent development initiatives to foster team growth and retention.
  • Developed action plans for ongoing process improvements through regular check-ins and goal reviews.
  • Ensured adherence to company policies, resulting in fewer discrepancies and conflicts.
  • Cultivated a strong rapport with team members, fostering a cohesive and collaborative workplace environment.
  • Boosted morale by recognising and rewarding exceptional work.
  • Facilitated weekly meetings to discuss progress on projects, deadlines, objectives and concerns.

Supervisor / Team Leader

Marks & Spencers Simply Foods
London
01.2001 - 09.2004
  • Orchestrated store operations, enhancing team performance and efficiency.
  • Elevated store standards to improve customer experience and satisfaction.
  • Prioritised safety and security for team members and customers.
  • Oversaw stock management, including replenishment and inventory control and achieved over 98% stock accuracy.
  • Exhibited strong commercial acumen to drive sales growth and beating YOY sales budget consistently by 3 - 5%.
  • Managed cash handling and financial transactions with accuracy.
  • Delivered exceptional customer service by addressing inquiries, resolving issues promptly, and consistently exceeding customer service satisfaction results by achieving yearly set targets.

Pizza chef

Strada, Ask
London
06.1999 - 01.2001
  • Ensured timely service through proficient dough handling and topping application.
  • Delivered well-presented, tasty pizzas to enhance customer satisfaction.
  • Adapted quickly to new recipes, expanding variety of offerings.
  • Maintained high standards in pizza preparation to demonstrate consistent quality control.

Education

Certificate of Higher Education - Gateway L3 Social Media for Ecomerce

B2W online
Manchester
06/2025 - 08/2025

Advanced in English Language, Maths & IT

Westminister City College
London
09/2000 - 06/2003

A-Levels - Natural Sciences and Maths

Luigj Gurakuqi Gymnasium
Kline, Kosovo
09/1994 - 06/1997

Skills

Core Skills & Personal Attributes

Operational & Legal Compliance Skills

  • Risk Assessment

Level 3 Award in Food Safety for Retail (Certificate)

BIIB Level 2 Personal Licence Holder (Certificate)

Health and Safety

Customer Service Excellence

Great communication & organisation skills

Attention to detail approach

Well-being & Culture Advocacy

Data-Driven Decision Making (Tableau, WMF & Workday Expertise)

Project Management & Delegation

People & Team Management

People Development & Training

Performance Management

Disciplinary & Grievance Handling

Diversity, Inclusion & Cultural Intelligence

  • Supply chain management
  • Extensive Knowledge of Stock Management
  • Sales & KPI tracking

Commercial Awareness & Profitability Management

Certification

BIIAB Level 2 Personal Licence Holders

Ealing Council, London 07/ 2023


Level 3 Award in Food Safety for Retail

London, 02/ 2022

Languages

Albanian
Native

Affiliations

  • Workout, Running, Tennis, Cooking, Passion for Food, Reading, Gardening.

References

References available upon request.

Timeline

Team Manager & Partner - Retail, Customer Service,

Waitrose & Partners
11.2004 - 06.2025

Supervisor / Team Leader

Marks & Spencers Simply Foods
01.2001 - 09.2004

Pizza chef

Strada, Ask
06.1999 - 01.2001

Certificate of Higher Education - Gateway L3 Social Media for Ecomerce

B2W online
06/2025 - 08/2025

Advanced in English Language, Maths & IT

Westminister City College
09/2000 - 06/2003

A-Levels - Natural Sciences and Maths

Luigj Gurakuqi Gymnasium
09/1994 - 06/1997

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Burim Veselaj