Bunmi Olukuewu
London,Kent
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
7
7
years of professional experience
1
1
Language
Work History
Healthcare Assistant
QCC College Care Training Services Ltd
London , United Kingdom
04.2023 - Current
- Provided personalised care and support to vulnerable individuals, helping them retain maximum independence.
- Promoted positive physical and emotional wellbeing through empathetic care and compassionate assistance.
- Provided compassionate personal care for elderly patients, offering support with washing, dressing and toileting.
Health Care Assistant
Work Tree Solutions
London, United Kingdom
02.2023 - Current
- Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
- Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Improved service users' daily lives through compassionate conversation, empathetic care and community socialisation.
Customer Sales Assistant
Everywoman Limited
Lagos State , Nigeria
08.2021 - 12.2022
- Handled customer enquiries promptly and professionally, consistently exceeding satisfaction KPIs.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Performed daily opening and closing functions and inventory management.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Built lasting relationships with clients through customer service interactions.
- Designed appealing and convincing sales presentations, receiving ongoing recognition from management.
- Employed design skills to create attractive merchandise displays, consistently increasing product appeal.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Managed store social media accounts, running contests, ads and promotions to generate new followers.
Customer Service Representative
Harmony Niniola Enterprise
Lagos , Nigeria
01.2017 - 07.2021
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Education
Bachelor In Business Administration - Business Administration
University of Hertfordshire
Hatfield London, United Kingdom 01.2024
Higher National Diploma - Accountancy
OSUNSTATE POLYTECHNIC IREE
Osunstate Nigeria 11.2012
Skills
Excellent written and verbal communication
Sales negotiating
Team management
Product sales optimisation
Order processing
Store maintenance
Excel proficiency
Inventory control
Outstanding customer service
Complaint handling
Sales expertise
Strong customer service orientation
Microsoft Office
Social media management
Top sales performer
Customer sales support
Exceptional communication
B2B SaaS
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Healthcare Assistant
QCC College Care Training Services Ltd
04.2023 - Current
Health Care Assistant
Work Tree Solutions
02.2023 - Current
Customer Sales Assistant
Everywoman Limited
08.2021 - 12.2022
Customer Service Representative
Harmony Niniola Enterprise
01.2017 - 07.2021
Bachelor In Business Administration - Business Administration
University of Hertfordshire
Higher National Diploma - Accountancy
OSUNSTATE POLYTECHNIC IREE