Summary
Overview
Work History
Education
Skills
Custom
Timeline
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Bulent Gulyiyen

Bulent Gulyiyen

London

Summary

Committed manager with over 10 years in i gaming industry with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.


Driven business leader equipped with decisive leadership and superior negotiation skills. Manages team and company performance with exceptional command of strategic planning and resource allocation. Pragmatic problem-solver and diplomatic communicator with strong reputation for successful operational oversight.



Overview

17
17
years of professional experience
4
4
years of post-secondary education

Work History

Chief Operating Officer - I Gaming

Perform CS - MrBahis
London
07.2020 - 09.2024
  • Overseen company`s operations and procedures and increased the deposits and net money left for more than 50 times in 4 years
  • Implemented performance metrics to improve organisational performance by increasing the GGR more than 20 times in 4 years time
  • Recruitment, Training and Management of all staff in each function
  • Worked with CEO and other departments to set appropriate KPIs for these functions
  • Worked closely with customer support,payment and fraud , marketing and call centre teams to provide customers` loyalty
  • Liaised with second line support team of platform provider to resolve customer queries
  • Created operational analysis reports and adjusting operation strategy, to achieve key KPIs
  • Created promotions and ensured that they are fully briefed
  • Established the organization structure and positions for the team, and optimize business processes according to company's business strategy
  • Allocated human resources and training team members
  • Evaluated performance of operation management team to improve the efficiency of the department.
  • Partnered with management team to optimize operations and reduce costs.
  • Monitored budget to meet sales and revenue targets.
  • Produced business plans to maximize growth and minimize cost for company.

Country Manager - I Gaming

Gamma Entertainment -TrBet
London
05.2016 - 07.2020
  • Set up a new i gaming business
  • Created to a customer service policy for an entire organisation
  • Motivated the team to adopt a customer focused and tailored approach, whilst engaging customers through their preferred channel
  • Supported recruitment and training initiatives to maintain optimum staffing
  • VIP management
  • Payment and fraud operations and KYC processing
  • Worked together with promotions and digital marketing team
  • Risk management as recognizing and controlling potential fraud or pro players.
  • Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.

Customer Support Team Leader - I Gaming

Rivalo
Malta
06.2013 - 04.2016
  • Been a welcoming host to our players
  • Ability to expose players to our products via by email or live chat
  • Ensured the best customer service is provided and all the procedures are followed
  • Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.
  • Identified skills gaps and arranged relevant training to upskill clerical team.

Branch Manager

Cheque Centre
London
01.2011 - 05.2013
  • Build excellent customer relationships both face to face and over the phone
  • Partnered with management team to optimise operations and reduce costs.
  • Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
  • Identified and resolved operational issues impacting productivity, performance or profitability.
  • Created and led successful business culture focused on performance.

Branch Manager

Jennings Bet
London
04.2007 - 01.2011
  • Kept accurate records of profits, losses and takings
  • Recruited , trained, and supervised the team members
  • Ensured compliance with health and safety legislation/industry regulations
  • Monitored operations to assess and highlight results.
  • Worked with board of directors to establish objectives and decisively lead operations.
  • Dealt with customer queries and complaints.

Education

Business Administration - Business Management

Anadolu University
Turkey
09.1994 - 08.1998

Skills

  • Strategic planning
  • Operations management
  • Excellent communication skills
  • Brand building
  • Brand management
  • Decision Making
  • Customer relationship building
  • Team Building
  • Leadership


Custom

References available on request

Timeline

Chief Operating Officer - I Gaming

Perform CS - MrBahis
07.2020 - 09.2024

Country Manager - I Gaming

Gamma Entertainment -TrBet
05.2016 - 07.2020

Customer Support Team Leader - I Gaming

Rivalo
06.2013 - 04.2016

Branch Manager

Cheque Centre
01.2011 - 05.2013

Branch Manager

Jennings Bet
04.2007 - 01.2011

Business Administration - Business Management

Anadolu University
09.1994 - 08.1998

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Bulent Gulyiyen