Dedicated and compassionate professional with extensive expertise in customer service, safeguarding adults and children, and providing personal care. Demonstrates strong skills in cultural awareness, effective communication, and behaviour modification techniques, ensuring the highest standards of care and support. Proficient in manual handling, assisting with mobility exercises, measuring and recording vital signs, and maintaining patient rooms and equipment. Known for reliability, empathy, resilience in challenging situations, and a friendly attitude that fosters trust with residents. Committed to continuous learning and delivering exceptional care while upholding personal hygiene, food safety standards, and organizational excellence.