BUKOLA OLUWASANMI
Executive Assistant/ Customer service
Kettering,IN
Summary
A Communication Expert with years of experience in the Banking and Financial sector with experience in the health care sector as a communication expert, most particularly the Customer service sector and clients facing functions. I am passionate about excellent customer service delivery, Marketing and selling of products. Having majored in philosophy at both first and second degree, it has equipped me with rigorous critical thinking, analyzing and communication skills which are versatile and applicable in various positions and industries. Skilled at collaborating with project teams to improve workflow processes for increased productivity. Deadline-focused, highly effective at operating in fast-paced settings. Resourceful, forward-thinking and proactive with remarkable sense of market and customer positions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker, quick learner, ready to help team achieve company goals.
Overview
23
23
years of professional experience
12
12
years of post-secondary education
1
1
Language
Work History
Haddock Representative Advisor
Haddock Global Nig Ltd (Educational Consultant)
Akure, Nigeria
09.2015 - 01.2018
- Managing clients, attentive to details especially students’ enquiries directly/face to face/telephone/email
- Planning and organizing regular training/seminar/workshops
- Building and maintaining relationships with our network of contacts
- Marketing / Publicity
- Delivering materials to groups or schools that need support
- Collaborate with other teams to ensure the accuracy of information is transmitted as regards clients’ queries, check and finalize billing and payment procedures.
- Maintained all thorough documentation and permanent records.
Executive Assistant
Association UK
05.2023 - Current
- General support to the Executive Director on all training matters
- Preparation of Manuals and development of power point presentation for training
- Drafting replies to correspondence and enquiries
- Coordinating and organising any business travel and accommodation as required and administer all business expenses
- Organise key meetings prepare and coordinate the agendas, meet attendees, take minutes, and note any actions
- Undertake the coordination and/or management of key events
- Maintain the database for projects
- Undertake accurate and effective electronic record keeping
- Oversight of the Microfinance Association website
- First point of contact – 3rd party suppliers.
Customer Service Officer (Out patient Department)
JOE JANE MEDICAL CENTRE
Akure, Ondo State, Nigeria
01.2018 - 01.2023
- Welcomed clients in a friendly and warm manner on arrival/departure
- Registration of New Patients, organization of paperwork, collection, and computing patients’ information
- Ensured patients information is recorded and updated appropriately
- Scheduling appointments, handling inbound and outbound calls in a friendly, polite and professional manner, redirect to other personnel as appropriate, responding to emails.
- Recognize people's need for alternative method of communication and respond accordingly.
- Verification of insurance coverage/plans of patients
- Advised current and prospective clients about the plans that best suit them based on their needs
- Liaised with HMO’S to ensure payments are made in a timely manner
- Engaging Patients and stakeholders, built rapport, resolve their issue positively
- Providing assistance to other staff when needed/required .
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Promoted company brand and unique offerings through personalized customer service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- confidentiality of patients information ,updates on notice board.
- Remind doctors of outstanding calls/visits as appropriate.
CUSTOMER SERVICE MANAGER
VECTRA OIL NIGERIA LIMITED
Akure, Nigeria
01.2009 - 01.2011
- Developed company’s brand template thereby increasing the customer base by 80%
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Promoted 90% of the company’s products and services
- Maintained a well-run and organized office environment
- Organized training sessions and ensured employees growth and development
- Coordinated sales, Admin, Finance, and other departments in the organization
- Maintaining the act of secrecy and confidentiality.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Developed and offered unique discount options to drive interest in new product lines.
CUSTOMER SERVICE REPRESENTATIVE
ACCESS BANK PLC
Akure, Ondo State, NIGERIA
01.2001 - 01.2002
- Provided excellent customer service to customers
- Marketed 80percent of the bank’s new product by cross selling them to customers
- Attended customers’ needs and Issues by listening to them effectively and Proffering solutions to all issues.
- Cross selling of the bank’s products and ensured a success rate in various products introduced by the Bank
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Successfully met monthly targets for E-channels and Internet banking with over 350 Active participation of clients
- Served as first contact to customers thereby dealings with customers complaints promptly and carefully
- Achieved a prompt turnaround time of 3minutes per ticket and provided timely and courteous teller service to customers
- Handled cash deposits, cheque / cash withdrawals
- Ensured an outward clearing of 3 branches’ customers and other banks cheques in the space of 8 hours.
Customer Service Assistant
RSPCA
Kettering, NTH
03.2023 - 07.2023
- Managed [Number]+ incoming calls each day with utmost professionalism and knowledgeable service.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Utilized problem-solving skills to address customer queries and complaints.
- Maintained clean and organized work environment to maintain customer safety.
- Trained volunteers from various homes on operating procedures and company services.
- Cross-trained and backed up other customer service managers.
- Actively promote items in the store by creating awareness to customers and passing extra information.
- Receive donations voluntarily and ensure they are well documented and kept properly for the appropriate channel.
- Assist and go extra mile providing excellent service to customers on the floor and at the till.
- Process stocks, sorting. tagging and assisted with shop displays.
- Any ad hoc duties as required.
Education
Masters of Arts(M.A) - Philosophy
Obafemi Awolowo University(OAU)
Ile Ife Osun state, Nigeria. 02.2012 - 08.2015
Bachelor of Arts (B.A) - Philosophy
Adekunle Ajasin University
Akungba Akoko, Ondo State. Nigeria 01.2000 - 08.2006
Diploma - Public Administration
Adekunle Ajasin University
Akungba Akoko Ondo State. Nigeria 04.2000 - 05.2002
Skills
Attentiveness to detailsundefined
Timeline
Executive Assistant
Association UK
05.2023 - Current
Customer Service Assistant
RSPCA
03.2023 - 07.2023
Customer Service Officer (Out patient Department)
JOE JANE MEDICAL CENTRE
01.2018 - 01.2023
Haddock Representative Advisor
Haddock Global Nig Ltd (Educational Consultant)
09.2015 - 01.2018
Masters of Arts(M.A) - Philosophy
Obafemi Awolowo University(OAU)
02.2012 - 08.2015
CUSTOMER SERVICE MANAGER
VECTRA OIL NIGERIA LIMITED
01.2009 - 01.2011
CUSTOMER SERVICE REPRESENTATIVE
ACCESS BANK PLC
01.2001 - 01.2002
Diploma - Public Administration
Adekunle Ajasin University
04.2000 - 05.2002
Bachelor of Arts (B.A) - Philosophy
Adekunle Ajasin University
01.2000 - 08.2006
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