Bukola Awonaike-Otulana
Support Worker
Summary
Compassionate and dedicated, bringing a strong background in supporting individuals facing various challenges, including physical and mental health conditions. Experience in customer service and a genuine passion for empowering others have honed skills in active listening, problem-solving, and person-centered care. Goal is to utilize these skills to support individuals in living fulfilling and independent lives. Excited about the opportunity to join a supportive, values-driven team where a positive impact can be made.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Support & Wellbeing Advisor
British Gas
10.2023 - Current
- Provide person-centered support to vulnerable customers facing health-related challenges, helping them navigate complex issues related to well-being and service access
- Offer empathetic listening and practical advice, building rapport and trust while focusing on improving mental and physical health outcomes
- Assist individuals in identifying barriers to well-being, then guide them toward effective solutions with a focus on self-management and empowerment
- Manage diverse caseloads, offering flexible support options, including face-to-face and remote consultations
- Collaborate with a team of professionals to ensure holistic care and positive outcomes for individuals
Customer Support
Scottish Widows
12.2022 - 10.2023
- Assisted customers in managing their financial services while also providing support to those facing complex personal and health challenges
- Delivered outstanding customer service with a focus on empathy and understanding of diverse needs
- Developed strong communication skills by engaging with customers, answering queries, and offering solutions to meet individual circumstances
- Worked within a dynamic team to provide tailored support that addressed both the immediate and long-term needs of clients
Volunteer Support Worker
Local Community Centre
06.2022 - 08.2023
- Supported individuals with disabilities and long-term health conditions in social and recreational activities
- Assisted with daily living tasks, including personal care, mobility, and meal preparation
- Fostered an environment of trust and support, encouraging independence and enhancing quality of life for individuals
Education
LL.B (Hons) - Law
Olabisi Onabanjo University
01.2011 - 01.2016
Council of Legal Education - undefined
Nigeria Law School
01.2016 - 01.2017
Skills
Person-Centred Support
Training And Qualifications
- Basic Life Support (BLS)
- Mental Health First Aid Training
- Person-Centered Care and Support Training
- Safeguarding Adults Training
- Manual Handling and Moving Training
- Health and Social Care Training (SVQ Level 2)
- First Aid at Work
Timeline
Support & Wellbeing Advisor
British Gas
10.2023 - Current
Customer Support
Scottish Widows
12.2022 - 10.2023
Volunteer Support Worker
Local Community Centre
06.2022 - 08.2023
Council of Legal Education - undefined
Nigeria Law School
01.2016 - 01.2017
LL.B (Hons) - Law
Olabisi Onabanjo University
01.2011 - 01.2016
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