
Qualified professional with extensive experience in financial accounting and statutory reporting. Proactive and focused to achieve maximum insight from data analysis. Builds positive, productive stakeholder relationships through excellent communication. Offering strong foundation in accounting principles with focus on financial reporting. Knowledgeable about data analysis, budgeting, and financial software. Strong communication and teamwork abilities, complemented by keen attention to detail. Ready to use and develop analytical skills, organisational skills, and financial reporting expertise in role.
• Provide high level of Customer Service and deliver a high standard of 100 calls per day in a confident, professional & friendly manner
• Understand different procedures and retain information across number of different campaigns.
• Communicate clearly and openly and display excellent listening skills at all times
• Ensured positive attitude and high level of commitment to all ACS clients and campaigns
• Ensure all customer details are captured and updated appropriately
•Provide feedback to management on potential improvements to existing procedures and scripting
• Ensure that all customers are dealt with at all times in accordance with defined Customer Service Standards and Values •
Work flexibly and co-operatively to ensure that operational service priorities are met
•Utilise appropriate IT systems and processes to manage and record customer contacts and ensure appropriate information is collected