Buffy Vaughn

• Enhanced well-being of patients by providing emotional support, companionship, and mental health support.
• Worked with service users with various needs and challenging behaviours.
• Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
• Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
• Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
• Assisted in maintaining a clean environment for improved client health.
• Administered medication according to schedule, promoting optimal health outcomes.
• Maintained detailed records of patient behaviour changes for healthcare team reference.
• Trained in First Aid to use if needed.
• Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
• Used a person centered approach with a mixture of lived experience and training provided from work in my toolkit.

• Delivered high quality customer service to a wide range of different customers with a wide range of needs and personalities for six years.
• Provided helpful, attentive sales support to generate positive customer feedback.
• Processed cash and card payments during busy shopping periods to minimise customer waiting times.
• Trained effectively in product knowledge that I have retained.
• Learned how to engage with customers and co-workers in a genuine, warm and caring manner.
• Worked in a close knit team with excellent communication and the ability to support one another.

. Worked with various customers to help give tailored support plans during the Energy and Cost of Living Crisis.

. Managed Accounts, Payments and Energy Plans.

. Delivered Person Centered Service over the phone or by email.

. Offered emotional support to customers struggling financially.

• Motivated and interacted with a mass crowd of customers to create a immersive environment that left customers happy.
• Learned how to manage my tasks in a timely way to be in sync with my surroundings.
• Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.