Buddhi Ihala Hewage
Sutton,Surrey
Summary
A highly motivated and dedicated individual, I thrive in challenging work environments. My ability to adapt to new challenges is enhanced by my experience collaborating with diverse teams and my eagerness to learn. I am confident that my previous experiences and skills will be valuable assets in overcoming obstacles and achieving organizational objectives.
Overview
6
6
years of professional experience
Work History
Food Retail Customer Team Member
Co operative Group - Retail Operations
Tattenham Cres, Epsom
08.2024 - Current
- Demonstrated ability to provide excellent customer service and support in a retail environment.
- Proven track record of working effectively as part of a team to ensure smooth operations and customer satisfaction.
- Strong communication skills in interacting with customers, colleagues, and management to address inquiries and resolve issues.
- Experience in handling cash transactions, maintaining store cleanliness, and organizing merchandise displays.
- Ability to follow company policies and procedures to uphold operational standards and ensure a positive shopping experience for customers.
Commis Chef (Level 3)
Zizzi Italian Restaurant
Sutton, Surrey
03.2024 - 09.2024
- Demonstrated ability to manage kitchen inventory effectively, ensuring all stations are adequately stocked with fresh ingredients.
- Proven track record of preparing and plating high-quality dishes with consistency and excellence in a fast-paced restaurant environment.
- Strong communication skills in coordinating with front-of-house staff to accommodate special requests and dietary restrictions.
- Continuous learning and development through attending workshops and training sessions on modern cooking techniques and food safety
Assistant Chef
The California Embers Inns
Sutton, Surrey
03.2024 - 03.2024
- Strong emphasis on open communication with the entire team to ensure the delivery of outstanding food and service, promoting a supportive atmosphere where assistance is provided to other team members whenever possible
- Demonstrated ability to prepare, cook, and present food quickly, safely, and efficiently to brand standards.
- Commitment to maintaining cleanliness and tidiness in the kitchen and back-of-house areas with great attention to detail.
- Responsible for setting up and closing down the department, including stock rotation, prep, and par process management.
Product Development & Operations Senior Executive
Artisans Helen Kaminski (Pvt) Ltd
Sri Lanka
04.2022 - 01.2024
- Leadership and management of new product development by collaborating with customers overseas and internal teams to deliver prototypes.
- Development of suitable product options and effective communication of product benefits to increase adoption and sales.
- Management of supply service teams to ensure targets are met and maintain high-quality standards.
- Oversight of service operation staff to deliver on-time in full (DIFOT) and weekly targets to support business objectives.
- Expansion of the Artisans database in the Southern province through new village acquisition and development of training resources to meet training needs effectively.
- Demonstrated ability to lead and manage a team comprising of different levels of staff, including Executives, Group Leaders, Team Leaders, and other personnel.
Customer Relations Executive
Stretchline (Pvt) Ltd, Under MAS Group
Sri Lanka
02.2019 - 04.2022
- Proven track record of achieving monthly targets and increasing yearly profits through new business acquisition and sales strategies.
- Strong account management skills in handling international customers (Liz Fashions, Page Industries, Four H Industries, SQ Birichina) and brands (ASDA, JOCKEY, CALVIN KLEIN, SAINSBURRY, DEBENHEMAS, M&S, NEXT), ensuring on-time delivery of products and addressing quality issues promptly.
- Ability to analyze customer purchasing patterns, forecast future projections, and develop strategies to meet delivery requirements efficiently.
- Effective communication and collaboration with internal business units and customers to maintain seamless operations and customer satisfaction.
- Demonstrated expertise in maintaining debtor collections at 90%, minimizing bad debts, and managing credit limits effectively for assigned accounts.
Merchandiser - Intern
MAS AYATHI
Sri Lanka
08.2018 - 02.2019
- Experience in handling Victoria's Secret Sports styles from TP Discussion to RT Stages, showcasing ability to manage the product development process.
- Collaboration with the design team to develop new concepts and present them to the Customer during visits, demonstrating teamwork and creativity.
- Proficiency in maintaining and updating Bill of Materials (BOMs) during each Fit stage without delays, emphasizing organizational skills and attention to detail.
- Effective follow-up on sample planning, execution, and delivery deadlines, highlighting project management capabilities.
- Issuing MRF & BOM for sampling and other requirements daily for various teams, showcasing coordination and communication skills.
- Utilization of systems such as PLM/SAP for updates, supplier PO creation, and follow-up on raw material in housing, demonstrating technical proficiency and resource management.
Education
Bachelor of Science - Computer Science
NSBM Affiliated With College of Dublin, Ireland
Sri Lanka 10.2016 - 08.2020
Master of Science - Digital Marketing
York St John University London
London 01.2024 -
CIM Level 7 Postgraduate Diploma - Professional Marketing
CCBM (Cambridge College of Business And Management
Sri Lanka 04.2023 -
Skills
- Leadership & Safeguarding
- Strong communication skills, meticulous attention to detail, ability to work under pressure, and excellent time-management skills
- Organisation & IT Skills Team work & Development Innovative
- Relationship Management
- Exceptional customer service
- Extensive product knowledge
Timeline
Food Retail Customer Team Member
Co operative Group - Retail Operations
08.2024 - Current
Commis Chef (Level 3)
Zizzi Italian Restaurant
03.2024 - 09.2024
Assistant Chef
The California Embers Inns
03.2024 - 03.2024
Master of Science - Digital Marketing
York St John University London
01.2024 -
CIM Level 7 Postgraduate Diploma - Professional Marketing
CCBM (Cambridge College of Business And Management
04.2023 -
Product Development & Operations Senior Executive
Artisans Helen Kaminski (Pvt) Ltd
04.2022 - 01.2024
Customer Relations Executive
Stretchline (Pvt) Ltd, Under MAS Group
02.2019 - 04.2022
Merchandiser - Intern
MAS AYATHI
08.2018 - 02.2019
Bachelor of Science - Computer Science
NSBM Affiliated With College of Dublin, Ireland
10.2016 - 08.2020
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