Budara Pelawatta Vithanalage
Taunton
Summary
I am a young professional looking for work in different industries to help build a skill set valuable for my future career and aspirations. As someone with previous experience in hospitality I have built up great communication skills with customers and I value the employee customer relationship. My academic background provides me the necessary technical skills such as using digital software’s. I am looking for a challenging environment to work in to learn and develop my skills.
Overview
1
1
year of professional experience
2026
2026
years of post-secondary education
Work history
Guest Service Agent
Cinnamon Grand Hotel
05.2023 - 04.2024
- Facilitated check-in and check-out processes for guests
- Provided warm customer care from arrival to departure, encouraging return visits
- Possesses knowledge of systems such as SAP and Opera
- Handled guest complaints to manage positive outcomes
- Managed calls using switchboard systems
- Leadership Handling a VIP Guest's Special Request
- Managing Overbooked Situations
Education
BSc - Computer Science
University of South Wales
09.2024 - 06.2027
GCE A/L Examination - English Literature, French, ICT, General English
GCE O/L Examination - Mathematics, Science, English, Buddhism, History, Sinhala, ICT, Business and Accounting Studies, Western Music
Skills
- Data entry and record keeping
- Computer literacy
- Multitasking
- Communication
- Problem-solving
- Cash handling
- Upselling and cross-selling
Custom
Available upon request.
Languages
English
Fluent
French
Intermediate
Sinhala
Native
Affiliations
- Cycling
- Reading
References
References available upon request.
Timeline
BSc - Computer Science
University of South Wales
09.2024 - 06.2027
Guest Service Agent
Cinnamon Grand Hotel
05.2023 - 04.2024
GCE O/L Examination - Mathematics, Science, English, Buddhism, History, Sinhala, ICT, Business and Accounting Studies, Western Music
GCE A/L Examination - English Literature, French, ICT, General English
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