Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Bryony Ward

Sunderland,Tyne and Wear

Summary

A dedicated professional with expertise in outstanding customer service, data entry proficiency, and product labelling. Demonstrates exceptional skills in refund processing, product placement strategies, and maintaining high cleanliness standards. Adept at upselling, multitasking efficiently, and stock replenishment while consistently exhibiting patience and empathy. Knowledgeable in health and safety procedures with a keen awareness of fashion trends. Proven ability in shelf stocking, cash handling, stress resilience, confident communication, integrity, and honesty. Attention to detail, excellence in timekeeping, and strong organisational skills are core strengths. Always ready to embrace new challenges with enthusiasm and a positive attitude.

Overview

7
7
years of professional experience
1
1
Certification

Work history

General staff member

Omniplex
Sunderland, Tyne and Wear
06.2025 - 09.2025
  • Assisted in maintaining cleanliness and organisation of workspaces throughout shifts.
  • Collaborated with team members to ensure efficient workflow and task completion.
  • Followed safety protocols and procedures to promote secure working environment.
  • Participated in training sessions to improve skills and knowledge of operational tasks.
  • Supported inventory management by restocking supplies and organising storage areas.
  • Adapted quickly to changing priorities and demands within workplace.
  • Greeting and assisting customers face to face
  • Played key role in improving customer satisfaction scores by delivering friendly, efficient service during peak times, helping to reduce wait times and enhance overall cinema experience.

Retail assistant

Primark
Sunderland, Tyne and Wear
10.2024 - 02.2025
  • Assisted customers with product inquiries and provided tailored recommendations.
  • Processed transactions efficiently and accurately at till point.
  • Maintained cleanliness and organisation of sales floor and stockroom areas.
  • Collaborated with team members to ensure effective store operations.
  • Categorised clothing items on hangers from small to large.
  • Managed merchandise preparation for sales area.
  • Dealt with customer returns.
  • Consistently exceeded daily sales targets by effectively upselling and delivering outstanding customer service, contributing to 15% increase in store revenue during peak seasons.

Sales agent

Resq Limited
Seaham, Durham
01.2022 - 09.2022
  • Handled high volumes of inbound and outbound calls, providing prompt and friendly service to customers.
  • Promoted current campaigns and special offers, clearly communicating their benefits to drive engagement and increase sales.
  • Maintained consistently high level of customer satisfaction by adopting friendly, helpful, and solution-focused approach.
  • Frequently exceeded daily sales targets through strong communication skills and in-depth product knowledge.
  • Ensured full compliance with GDPR, safeguarding customer data with care and professionalism.
  • Accurately recorded details of customer complaints, inquiries, and resolutions, ensuring all interactions were logged and followed up appropriately.
  • Utilised customer service script to maintain consistency and professionalism across all customer interactions.
  • Regularly went extra mile to resolve issues efficiently and deliver excellent customer experience.
  • Managed over 50 customer calls per day.

Domestic cleaner

Gatsbys
Sunderland, Tyne and Wear
05.2018 - 01.2022
  • Carried out general cleaning duties within allocated time frames to maintain high standards of cleanliness and hygiene throughout bar.
  • General duties included hoovering, polishing, dusting, disposing of waste, and thorough cleaning of customer and staff areas.
  • Operated heavy-duty floor cleaners and buffers to keep bar floors clean, safe, and presentable.
  • Followed strict health and safety guidelines, including safe handling of cleaning chemicals and use of PPE.
  • Reported any maintenance or safety issues promptly to ensure safe environment for staff and patrons.
  • Maintained hygiene in high-traffic areas such as restrooms, entrances, and behind bar, helping to create clean and welcoming atmosphere.
  • Worked independently, showing reliability and strong time management to complete all tasks before opening hours.

Education

A-Levels - nursing, midwifery and allied professions

Bede College
Sunderland
09/2025 -

A-Levels - health and social care

Southmoor Acadmey Sixth Form
Sunderland
09/2020 - 05/2022

Skills

  • Outstanding Customer Service
  • Integrity and honesty
  • Attention to detail
  • Multitasking efficiency
  • Patience and empathy
  • Health and safety procedures
  • Excellency in time keeping and organisation
  • Confident communicator

Certification

level 2 qualification in customer service.

Timeline

General staff member

Omniplex
06.2025 - 09.2025

Retail assistant

Primark
10.2024 - 02.2025

Sales agent

Resq Limited
01.2022 - 09.2022

Domestic cleaner

Gatsbys
05.2018 - 01.2022

A-Levels - nursing, midwifery and allied professions

Bede College
09/2025 -

A-Levels - health and social care

Southmoor Acadmey Sixth Form
09/2020 - 05/2022

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Bryony Ward