Summary
Overview
Work History
Education
Skills
Timeline
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Brynn Morgan

Virginia Beach

Summary

Dynamic and results-driven professional with extensive experience in the hospitality industry, notably as a Server Trainer at Bay Local Eatery. Expert in guest relations management and effective time management, consistently enhancing service quality and operational efficiency. Proven ability to train staff and streamline processes, ensuring exceptional dining experiences.

Hospitality professional with deep understanding of training methodologies and team development. Proven ability to elevate service standards and enhance customer satisfaction through effective training programs. Known for fostering collaboration and consistently achieving results, adaptable to evolving needs, and skilled in communication and leadership.

Overview

5
5
years of professional experience

Work History

Server Trainer

Bay Local Eatery
07.2021 - Current
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.

Head Hostess

Le Yaca French Restaurant
07.2021 - 07.2023
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.

Pharmacy Assistant

Colley Pharmacy
01.2021 - 07.2021
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.

Pharmacy Assistant

Hills Drug Store
08.2020 - 01.2021
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.

Education

Bachelor of Science -

Old Dominion University
Norfolk Virginia
05-2026

Skills

  • Effective time management
  • Menu memorization
  • Safe food handling
  • Order accuracy
  • Restaurant operations
  • Kitchen communication
  • Guest relations management
  • Service prioritization

Timeline

Server Trainer

Bay Local Eatery
07.2021 - Current

Head Hostess

Le Yaca French Restaurant
07.2021 - 07.2023

Pharmacy Assistant

Colley Pharmacy
01.2021 - 07.2021

Pharmacy Assistant

Hills Drug Store
08.2020 - 01.2021

Bachelor of Science -

Old Dominion University
Brynn Morgan