Brylei Vincent
Birmingham
Summary
Versatile professional with over three years of experience in administrative support, hospitality, and customer service. Demonstrates strong communication skills and a proactive approach to enhancing operational efficiency and client satisfaction. Proficient in GDPR compliance and data management, ready to contribute to dynamic organisations focused on teamwork and exceptional service delivery.
Overview
4
4
years of professional experience
Work History
Concierge
Firstport
11.2024 - 02.2025
- Oversaw parcel and post management of more than 300 rooms, ensuring timely and accurate distribution to residents
- Issued parking notices to ensure compliance with site regulations
- Acted as the first point of contact for resident concerns, resolving issues promptly to enhance satisfaction
- Fostered a welcoming environment as the primary point of contact, addressing resident concerns promptly and cultivating positive community relations
- Maintained impeccable building standards
- Meticulously managed key handling and access control, ensuring utmost security
- Consistently monitored and maintained cleanliness standards in all communal areas, pre-empting potential issues
Administration (temporary)
BOFA inspire
10.2023 - 04.2024
- Supported team leaders in organising day trips and recreational activities, including sending out newsletters and coordinating
- Maintained professionalism in correspondence with parents and guardians via email and phone, addressing inquiries and concerns with attention to detail
- Managed comprehensive record-keeping for children's activities, ensuring strict safety compliance while streamlining administrative processes for enhanced efficiency
- Facilitated team efforts in organising day trips and activities, coordinating logistics and communicating effectively with parents and guardians
- Executed data management tasks for registrations and attendance, maintaining accuracy and adherence to organisational policies through meticulous analysis
Student Advisor (Volunteer)
Derby University
10.2022 - 01.2024
- Provided administrative and advisory support to prospective and current students, assisting them with queries related to course selection and university processes
- Contributed to maintaining accurate student records and ensuring compliance with data protection policies
- Orchestrated engaging campus tours, showcasing university facilities and creating positive experiences for prospective students
- Streamlined administrative processes, significantly reducing response times and improving overall student satisfaction
- Managed high-volume email inquiries, maintaining clear communication and ensuring prompt responses to student queries
Front of house
Moxy hotel Marriott
05.2023 - 09.2023
- Meticulously managed guest records and reservations, ensured accuracy in billing and payment process, maintained a pristine lobby area contributing to the hotel's image
- Managed check-in and checkouts, reservation changes efficiently using a BART reception system
- Assisted guests with enquiries, local recommendations and ensured seamless communication across departments to enhance the guest experience
- Handled daily administrative tasks including updating room statuses, coordinating with housekeeping
- Fostered a lively energetic environment in line with Moxy brand values, enhancing guest satisfaction and loyalty
Receptionist
Premier Inn
02.2021 - 09.2022
- Welcomed guests warmly, managed bookings efficiently, and resolved issues promptly, enhancing customer satisfaction at Premier Inn
- Coordinated seamlessly with housekeeping and maintenance teams to address guest needs swiftly, fostering a positive hotel experience
- Fostered strong inter-departmental relationships, ensuring swift resolution of guest concerns and maintaining high service standards
- Effectively used the Opera booking and reservation system to manage bookings, process payments, and handle reservation adjustments
Education
BSc (Hons) - Forensic Psychology
University of Derby (UoD)
NCFE CACHE Technical Level 3 Certificate - Health and Social Care
South and City College
Skills
IT Proficiency: Confident using Microsoft Office (Word, Excel, Outlook, and PowerPoint) and other administrative software
undefinedTimeline
Concierge
Firstport
11.2024 - 02.2025
Administration (temporary)
BOFA inspire
10.2023 - 04.2024
Front of house
Moxy hotel Marriott
05.2023 - 09.2023
Student Advisor (Volunteer)
Derby University
10.2022 - 01.2024
Receptionist
Premier Inn
02.2021 - 09.2022
BSc (Hons) - Forensic Psychology
University of Derby (UoD)
NCFE CACHE Technical Level 3 Certificate - Health and Social Care
South and City College
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