Summary
Overview
Work history
Education
Skills
References
Interests
Timeline
Generic

Bryce Thornhill

Colchester,Essex

Summary

Resourceful and dedicated student with excellent analytical skills and a demonstrated commitment to providing the highest level of work. Bringing a motivated attitude and a variety of powerful skills, I am committed to utilising my skills to further the company's mission. Proficient in various platforms, languages and embedded systems; I am also able to effectively self-manage during independent projects, as well as collaborate as part of a productive team. Methodical worker confident in managing time and workload independently. History of communicating with customers and troubleshooting system faults. Enthusiastic work ethic with strong attention to detail.

Overview

7
7
years of professional experience

Work history

Customer assistant

John Lewis & Partners
Colchester, Essex
03.2023 - Current
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Maintained sales floor stock levels through consistent monitoring and regular replenishments.
  • Offered advice on product selection for enhanced levels of support and service.
  • Carried out regular quality checks to ensure displayed products were in good, saleable condition.
  • Dealt effectively with customer complaints, resolving issues professionally and amicably.

Customer Service Assistant

Tesco Plc
Colchester
08.2022 - 01.2023
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Positive customer experiences by efficiently resolving customer concerns and complaints.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits.
  • Employed active listening and product expertise to successfully resolve inbound queries.

TEMPORARY CONTRACT

Customer Service Assistant

The Boot Group
Colchester, Essex
05.2019 - 08.2022
  • Facilitated vehicle flow by managing traffic control and parking in assigned area.
  • Managed safety protocol, ensuring proper, cost-effective and safe handling of equipment, chemicals and material usage.
  • Maintained clean and safe environment, following health and safety guidelines to properly dispose of waste and toxic materials.
  • Employed optimal safety practices with zero complaints, hazards, incidents or lost-time accidents.
  • Monitored building security, promptly reporting issues to supervisors.
  • Conducted thorough cleaning equipment inspections, identifying damages and arranging immediate repair.

Customer Assistant

Frasers Group
Colchester, Essex
04.2022 - 06.2022
  • .Contributed to team success by completing jobs quickly and accurately.
  • Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
  • Shared optimism and enthusiasm to boost product sales.
  • Warmly greeted customers and proactively reduced wait times.
  • Applied brand guidelines to deliver consistent product displays.
  • Consistently went above and beyond job requirements, regularly exceeding targets and expectations.
  • Collaborated and offered support with extra tasks to meet team goals.
  • Operated POS system to process cash and card payments with precision.
  • Highest average of KPI's among employees

TEMPORARY CONTRACT

Crew Member

C G N Restaurants
Colchester, Essex
08.2021 - 03.2022
  • Resolved issues quickly to maintain productivity goals.
  • Learned all required tasks quickly to maximise performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Placed orders by listening to customers, documenting selected menu items, substitutions and add-ons.
  • Counted and monitored food stock and supply levels to restock when quantities ran low.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with team members to complete orders.
  • Properly labelled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Accurately operated cash register to process customer payments.
  • Cleaned walls, fans and drains in bakery coolers, display cases and work area.
  • Took orders, prepared meals and collected payments.
  • Multiple time employee of the week

Logistics, Graphic designer, Customers services

Mail Boxes Etc
Colchester, Essex
01.2019 - 05.2019
  • Liaising with clients to determine their requirements and budget.
  • Managing client proposals from typesetting through to design, print and production.
  • Working with clients, briefing and advising them with regard To design style, format, print production and timescales.
  • Developing concepts, graphics and layouts for product illustrations, company logos and websites.
  • Determining size and arrangement of copy and illustrative material, as well as font style and size.
  • Preparing rough drafts of material based on agreed brief review of final layouts and suggesting improvements if required.
  • Liaising with external and internal printers on a regular basis to ensure deadlines are met and material is printed to highest quality.

Carpenter

The Counting house
Colchester, Essex
01.2018 - 07.2018
  • Use of power tools and other tools to cut and shape wood, metal, and other materials.
  • Worked with designers and planners on construction projects.
  • Deferring to contractor's orders on large construction projects.
  • Matching materials to requested design specifications.
  • Measuring building materials and spaces for installation accurately.
  • Achieved high customer satisfaction by completing quality work within schedule.

Education

Bachelor of Science - Aerospace Engineering

University Of West England
Bristol
09/2025 -

Access To HE Diploma - Engineering

Capital City College
London
09/2024 - 06/2025

Certificate of Higher Education - Advanced Technical Engineering

Colchester Institute
Colchester
09/2023 - 05/2024

NVQ Level 2 - Mechanical Engineering

Colchester Institute
Colchester
09/2022 - 05/2023

GCSE -

The Gilberd School
Colchester
09/2015 - 08/2020

Skills

  • Fluent in English
  • Fluent in Shona
  • Ability to work in team
  • Clear written and communication skills
  • Computer skills
  • Creative problem solving
  • Highly organised and efficient
  • Tireless work ethic
  • Personable

References

References available upon request.

Interests

To blow off steam, I enjoy team sports like rugby, but my main athletic focus is powerlifting, where I compete at a national level. I'm currently sponsored by ESN, which supports my training and performance goals. Outside of the gym, I enjoy reading — I'm currently working through Nicomachean Ethics — and I also play chess casually, while being a big fan of the sport.

Timeline

Customer assistant

John Lewis & Partners
03.2023 - Current

Customer Service Assistant

Tesco Plc
08.2022 - 01.2023

Customer Assistant

Frasers Group
04.2022 - 06.2022

Crew Member

C G N Restaurants
08.2021 - 03.2022

Customer Service Assistant

The Boot Group
05.2019 - 08.2022

Logistics, Graphic designer, Customers services

Mail Boxes Etc
01.2019 - 05.2019

Carpenter

The Counting house
01.2018 - 07.2018

Bachelor of Science - Aerospace Engineering

University Of West England
09/2025 -

Access To HE Diploma - Engineering

Capital City College
09/2024 - 06/2025

Certificate of Higher Education - Advanced Technical Engineering

Colchester Institute
09/2023 - 05/2024

NVQ Level 2 - Mechanical Engineering

Colchester Institute
09/2022 - 05/2023

GCSE -

The Gilberd School
09/2015 - 08/2020
Bryce Thornhill